BT Group

Sales

• Identify customer needs and provide suitable solutions
• Build relationships with customers through effective communication
• Work towards achieving sales targets and goals
• Collaborate with team members to share ideas and celebrate success
• Take responsibility for delivering results in a flexible working environment

Sales Advisor

Manager

• Leading your people to deliver both individual and team objectives including driving revenue combined with a great customer experience.
• Communicating with stakeholders from across the business ensuring a clear strategy and support for your store.
• Fostering a high-performance culture focused on both financial and behavioural KPIs.
• Capitalising on new retail opportunities.
• Leading by example with exceptional customer service and creating memorable experiences.
• Building strong relationships with customers and the community to build loyalty among first-time visitors.

Store Manager

Human Resources

• Assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.

HR Support

DevOps Engineer

• Own the reference architecture and paved paths for services on Kubernetes (Helm Charts), infra as code (Terraform), Git‑based workflows, and artefact standards.
• Design progressive delivery (Argo CD/Flux, canary/blue‑green) and automated database/network change patterns fit for telco‑grade reliability.
• Standardise API platform pipelines for Apigee / API gateway(s) and NaaS service onboarding, including contract testing and gateway policy automation.
• Define service SLOs/error budgets; engineer robust alerting, runbooks, and incident response across multi‑region, GSLB‑fronted estates.
• Lead operational readiness: wargaming, failover simulations, capacity management, and performance testing at API and network layers.
• Embed security gates in CI/CD; manage vulnerability scanning (e.g., Qualys) and endpoint protection (EDR) posture; enforce secrets and key management.
• Partner on identity & consent patterns for CAMARA APIs (OAuth2/OIDC), and ensure auditability for customer and developer actions.
• Run engineering communities of practice; maintain standards, scorecards, and playbooks.
• Performance and chaos engineering at scale; cost optimisation in multi‑cluster estates.
• Operate with a product mindset; partner with Product, Architecture, and Security to deliver business outcomes.
• Coach engineers; model BT’s Connected Leaders behaviours (Solution‑Focused Achiever, Change Agent, Team Coach).

Lead DevOps Engineer

Affiliate Manager

• Inspire and build trust through self-awareness, honesty and integrity
• Own outcomes that benefit the broader organization
• Deliver for the customer on clear priorities that add value
• Demonstrate strong commercial focus

TA Professional, Partner

Account Manager

• Act as the BT Legal lead on complex commercial media matters, providing timely, high‑quality legal support and advice across TV, Digital Media, Sport, General Entertainment, Music and Sponsorship.
• Advise on complex bids, TV channel carriage and app partnership deals, rights acquisitions, in‑life deal management and partnering, joint ventures, influencer and talent agreements, strategy, disputes and procurement.
• Draft, review and negotiate high‑value commercial contracts with minimal supervision, ensuring agreed commercial terms are accurately reflected and legal risk is appropriately managed.
• Keep the Media Principal Lawyer, the Legal Director (Commercial Partnerships) and the GC Consumer updated on key legal risks, opportunities and other relevant strategic matters.
• Manage a diverse portfolio of TV and media deals from initial term sheet through to execution, ensuring timely and commercially focused outcomes.
• Ensure all agreements comply with applicable laws, regulations and industry standards relating to TV and media distribution.
• Mentor and provide day‑to‑day supervision to a junior lawyer, supporting their development and maintaining high‑quality legal output.
• Work closely with internal teams in London — including commercial, product and finance — to ensure legal input is aligned with business objectives.
• Contribute to the maintenance and improvement of template agreements, playbooks and processes to enhance consistency and efficiency across TV partnership contracts.

Senior Media Lawyer – Commercial Partnerships

• Manage elements of the annual and quarterly external reporting processes, ensuring timely and accurate delivery.
• Oversee the quarterly reporting timetable and coordinate drafting, review, and signoff of results releases and trading updates.
• Own and review year-end and interim financial statement notes and disclosures.
• Manage discrete processes and disclosures related to group financial publications, including related parties, exceptional items governance, litigation provisions, and ESG reporting.
• Coordinate XBRL tagging of group reports in compliance with ESEF requirements.
• Liaise with external auditors on audits of consolidated financial statements and internal controls.
• Contribute to the preparation of Audit Committee and Board papers on financial performance and reporting matters.
• Drive continuous process improvements, maintaining up-to-date documentation and workflows.
• Lead the production of ancillary financial reports and pro forma publications.

Manager, External Reporting

Technical Project Manager

• Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
• Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
• Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
• Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
• Contributes to the development of innovative approaches and tools aimed at furthering BT Group's capabilities.
• Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
• Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in Technical Delivery.

Technical Delivery Manager – Common Services, Border Functions

Technical Delivery Manager – CAAS

Marketing

• Executes a range of workstreams in delivering BT Group's content and campaign strategy
• Implements content programs that deliver measurable value to BT Group
• Delivers outcomes from activities that contribute to BT Group's brand positioning
• Analyses campaign data to help campaign teams make data-driven recommendations
• Supports collaborations with SMEs within the group or external thought leaders
• Executes analytics activities across BT Group developing conversion funnels
• Champions emerging trends and changes in content and campaign management

Marketing Specialist – Business Marketing

Executive Assistant

• Diary management: Strategically manage and optimise a complex diary, independently prioritising requests, resolving conflicts, and aligning business and personal commitments across the full year.
• Email management: Own and manage the MD’s inbox, implementing efficient workflows to ensure emails are actioned daily and tracked through to completion. Respond independently where appropriate, delegating and escalating effectively.
• Planning & ways of working: Schedule and lead regular planning meetings with the MD to review commitments, agree priorities, and establish service levels, ways of working, and development goals.
• Travel management: End to end coordination of travel and accommodation, anticipating requirements, ensuring cost effectiveness, and maintaining compliance with company policy.
• Meeting preparation: Partner with content owners to create high quality meeting papers, briefings, and presentations, ensuring the MD is fully prepared at all times.
• Meeting governance: Attend meetings as required, capture actions, and manage a robust closed loop process to ensure timely follow up and delivery.
• Storytelling & data: Edit, prepare, and analyse reports and materials on behalf of the MD and Leadership Team, presenting information clearly and professionally.
• Microsoft 365 expertise: Confidently use the full M365 suite to produce agendas, slides, briefing papers, and collaborative workspaces.
• Technology advocate: Stay up to date with tools and applications, seeking best practice and training opportunities to work smarter. Set up and manage Teams channels for effective collaboration.
• Systems & processes: Act as a subject matter expert on internal systems (e.g. room bookings, catering, finance, travel) and continuously improve ways of working.
• Gatekeeper: Act as the primary point of contact for the MD, screening calls and visitors and managing both physical and virtual office interactions professionally.
• Safety, security & compliance: Ensure all activity complies with company policies, demonstrating strong financial awareness and ethical judgement.
• Build and maintain strong, trusted relationships across the business, navigating stakeholders openly and honestly to maximise efficiency and impact.
• Act as a role model and culture champion, promoting inclusion, wellbeing, collaboration, and social connection.
• Share expertise, offer advice proactively, and collaborate with the wider PA/EA community to raise standards and capability.
• Support leadership team activity, including onboarding new team members and creating reusable onboarding guides.
• Contribute to special projects and discrete ad hoc initiatives as required.

• Implement and operate CI/CD and SDLC automation using cloud services, infrastructure as code (IaC), GitOps patterns and containers, following established engineering and security practices.
• Contribute to test planning and execution with delivery and QA to meet quality and time goals; help define practical coverage and schedules.
• Automate to reduce toil and MTTR (mean time to resolve)—scripts, runbooks and guard railed tasks that remove repetitive work and improve recovery speed.
• Participate in Tier 2/3 incident response: diagnose, mitigate and recover; capture learnings and drive preventive follow ups.
• Implement and tune observability (metrics, logs, traces, dashboards, alerts) to improve signal quality and reduce noise.
• Apply SRE fundamentals with teams: define/maintain SLIs and SLOs with error budgets; propose data driven reliability improvements.
• Harden release reliability: keep pipelines stable, safe and reliable; identify configuration drift and remediate quickly.
• Assist on call readiness: runbook stewardship, change/rollback safety, participation in DR/failover exercises and game days.
• Identify reliability risks across services and environments; raise issues early and assist mitigations and control adoption.
• Collaborate with developers, platform, operations and partners; document clearly and assist peer learning.

Site Reliability Engineer

Platform Engineer

• Working closely with an agile development team of Kubernetes engineers to co-design and develop a Kubernetes managed service for telco functions within a high security private cloud environment
• Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools
• Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and related frameworks such as Terraform, Jenkins, and Ansible
• Providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service
• Building a deep understanding of varied software spanning security, logging, monitoring, cloud infrastructure, networks, and how best to integrate these into a cohesive platform solution
• Contributing to the exploration of cutting-edge technologies through the deployment of new technology proof-of-concept projects related to Kubernetes

Kubernetes Platform Engineer

Designer

• Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
• Manage the delivery of the technical direction and helps determine the optimum solution design for customers.
• Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drive improvement of design and delivery capabilities for end-to-end technical solutions.
• Manage the customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
• Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
• Undertake customer migration planning and implementation.
• Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
• Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.

Customer Solutions Design Specialist – North

Security Engineer

• Manage security incidents following NIST guidelines and supported by MITRE ATT&CK/ENISA, ensuring adequate response in line with security best practices and established procedures.
• Proactively monitoring and managing security events displayed in the different tools, and act according to well-defined procedures.
• Ensuring compliance with contractual SLAs and specific KPIs for each global customer, ensuring established quality standards, security best practices, ownership, and transparency.
• Complete the incident management process: Register cases in the ticketing system.
• Conduct initial event investigations.
• Perform basic triage activities, identifying true and false positives based on corresponding use cases in production.
• For P1 and P2 security incidents and major global security incidents, immediate escalations will be applied as defined in the security incident management process for each customer.
• Demonstrate discipline and deep knowledge to follow defined processes and documentation, ensuring quality parameters are met.
• Proactively report improvements or deficiencies in processes detected.
• Continuous improvement of soft and hard skills, as well as the expertise to manage systems and tools effectively.