BT Group

IT Support

• The Information Architect will be responsible for defining and maintaining enterprise-wide information architecture and information models across BT Group.
• This role focuses on shaping how information is structured, governed, and understood—covering areas such as metadata, data quality, and compliance—so that teams can deliver consistent, trusted data products and capabilities.
• This role involves working in the detail to develop and evolve core information models, while also engaging and influencing senior stakeholders across multiple business and corporate units.
• You'll collaborate closely with data, AI, and architecture communities to ensure the right tools, standards, and modelling approaches are in place to support strategic initiatives, including AI-enabled use cases.
• Responsibilities will include:
• Lead the development and maintenance of the BT Group-wide information architecture, ensuring consistency across business units and platforms.
• Define and govern enterprise information models (conceptual, logical, and where appropriate physical), including key domains, entities, relationships, and canonical definitions.
• Establish and embed standards for metadata management, data quality, and data governance to improve trust, reuse, and compliance across the organisation.
• Partner with senior stakeholders (including architects, engineering teams, and business leaders) to align information architecture to business strategy, AI/analytics needs, and delivery priorities.
• Provide expert guidance and assurance on solution designs, ensuring teams adopt agreed information models, modelling approaches, and tooling.

Principal Enterprise Architect – Information

Designer

• Take full accountability for the service design vision and strategy for a portfolio, domain, or major client account, aligning it to organisational goals.
• Define, structure, and drive ambitious missions to deliver measurable value, proactively creating accountability for results and building momentum behind change across programs.
• Lead the design of complex, cross-channel journeys that span multiple products, business units, and operational systems, working with Product Design Leads to ensure seamless customer journeys.
• Partner with CX Office, senior executives and stakeholders at all levels to define problem spaces, prioritise opportunities, and shape roadmaps for service transformation.
• Work across all silos to facilitate the creation of joined-up omnichannel experiences that drive significant channel shift towards digital and self-serve.
• Provide expert, straight-talking guidance, critique, and direction to project teams, ensuring quality and coherence of service experiences.
• Develop and evolve frameworks, methods, and standards for service design, ensuring adoption across teams.
• Collaborate with the Service Design Lead to build and nurture a strong service design community, mentoring to create service design excellence and contributing to hiring and resource planning.
• Represent service design in key governance forums, steering groups, and external events.
• Drive outcome-based practice by defining key service metrics, framing hypotheses, and embedding continuous improvement loops.
• Collaborate with Commercial/Finance and Portfolio leads to shape propositions and delivery models for service-led engagements.
• Champion an inclusive, customer-focused approach, ensuring that every service is designed with the needs of customers and colleagues at its heart.
• Foster teamwork and collaboration across the organisation, acting as a visible champion for the discipline.

Service Design Principal

Platform Engineer

• Lead, grow, and hire engineers specialising in TypeScript (preferred), Java or another OOP language, AWS, Kubernetes, and GitLab CI/CD.
• Provide technical leadership and architectural direction, ensuring high engineering standards.
• Remain hands-on where it adds value — contributing to code, design reviews, and technical decision-making.
• Build and evolve cloud-native platforms using Kubernetes and AWS-managed services.
• Collaborate with stakeholders to shape a platform roadmap aligned to developer and business needs.
• Champion automation and DevOps practices, removing manual processes wherever possible.
• Mentor engineers and senior ICs, supporting both technical growth and career progression.
• Foster an agile, metrics-driven culture focused on reliability, flow, and continuous improvement.

Platform Engineering Manager – Typescript

ServiceNow

• Provide senior technical leadership by Contributing to the ServiceNow roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle.
• Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the ServiceNow roadmap
• Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly.
• Validate and review the team’s design work to ensure architectural conformance
• Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes.
• Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product.
• Continuously expand knowledge of ServiceNow platform through certifications, webinars, case studies, training, community engagement, and other resources.
• Demonstrate expert development practices on the ServiceNow platform, particularly in ITSM, CSM , Portal and AI\PI
• Develop and deploy ServiceNow solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions.
• This involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between ServiceNow and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks.

Software Engineer – ServiceNow

Marketing

• Responsible for marketing into all sales and commercial channels
• Driving demand through segment marketing plans
• Managing go-to-market executions into sales teams
• Overseeing various customer demand marketing campaigns
• Tracking and monitoring marketing performance and ROI
• Leading and motivating a high-performing team

Senior Manager, Field Marketing – Value

Project Manager

• Delivers the end-to-end bespoke customer facing Security projects, focusing on time, cost and quality.
• Delivers significant delivery revenues and gross margin contributions to the business.
• Matrix manages other delivery focused operational and technical resources tasked with specific customer delivery.
• Defines the governance model as part of the project initiation and ensures that it’s maintained throughout the lifecycle of the project.
• Responsible for project cost management and working with Security Delivery Leads to submit BRF (Business Revenue Forecast) financials.

Senior Project Manager

Product Manager

• Own and articulate the product vision for a squad in the Networks Data and AI team; ensuring alignment to Networks and BT-wide strategy
• Maintain a prioritised roadmap aligned to business outcomes.
• Work closely with your business stakeholders to convert strategy into incrementally deliverable value via the data engineering squad.
• Shape asks into well defined requirements; manage expectations and proactively resolve conflicts.
• Work alongside the Principal Product Owner to resolve trade-offs to maintain delivery flow, bridging the gap between customer, business and tech considerations.
• Work alongside Principal Product Owner to develop measures to track and improve success metrics across delivery, adoption, data quality and benefits.
• Develop a deep understanding of our data using analytics techniques to identify new product opportunities with our data and ways to improve our existing products
• Use visualisation and story telling to bring our data to life & break down complex insights into meaningful interventions
• Actively seek opportunities to collaborate with and learn from other employees in our organization through internal networks, events and communities of practice.

Data Product Owner – Networks

Cloud Engineer

• Engineer, operate and continually improve Google Cloud platform capabilities that power Data & AI workloads across the organisation.
• Design and implement standardised, reusable platform patterns (IaC, CI/CD, observability, security) that increase reliability and reduce manual effort.
• Ensure the stability, performance and resilience of data platforms by applying SRE practices, automation and proactive incident prevention.
• Lead engineering delivery of platform features, working closely with architects, data engineers and product teams to enable secure, scalable solutions.
• Drive engineering-led cost optimisation, identifying inefficient configurations and implementing changes aligned to FinOps best practices.
• Maintain excellent observability and monitoring across critical services, ensuring issues are detected early and resolved effectively.
• Contribute to secure platform design, ensuring IAM, data protection, compliance and regulatory requirements are embedded in all engineering work.
• Provide technical leadership and guidance within the Cloud Engineering squad, supporting best practices and raising engineering standards.
• Play an active role in team development, mentoring engineers, sharing knowledge and contributing to a strong engineering culture.

Cloud Engineering Specialist

• Deliver innovative and repeatable solution architectures
• Guide partnerships with business and technical stakeholders
• Provide advice on technologies for solution architecture strategy
• Execute alignment with Enterprise Architecture guardrails

Specialist Solution Designer

Engineering Manager

• The Software Engineering Manager coordinates the execution of the engineering strategy and roadmap that supports BT’s commercial strategy through cross functional business partnering.
• Participation in a team that pursues innovation as well as engineering excellence.
• Manages and coaches teams of software engineers driving the engineering organisation’s ability to deliver high quality code on time and on budget.
• Oversees the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms.
• Effectively balances short term impact with long-term transformation.
• Monitors, manages and ensures timely releases from teams by driving compliance with key release quality metrics.
• Consults on complex and strategic issues using advanced technical knowledge.
• Develops bespoke or leading edge, technically complex solutions.
• Drives the implementation of the defined technical roadmap to meet the needs of the business, engineering team, and partner teams.
• Implements engineering and operational excellence initiatives, including metrics and processes for regular assessment and improvement.
• Takes a managerial and influencer role in the software engineering function, implementing the technical vision and pursuit of innovations.

Software Engineering Manager

Social Media Manager

• Supporting the delivery of campaign plans by managing timelines, calendars, and trackers to ensure smooth execution.
• Preparing creative briefs and gathering stakeholder input to align campaign messaging with business objectives.
• Managing asset libraries and ensuring correct versions are used across all deliverables and channels.
• Proofreading campaign materials to maintain accuracy, consistency, and brand tone.
• Assisting in the execution of campaigns across multiple channels, including digital, print, and social media.
• Creating and scheduling social media content that aligns with campaign objectives and brand guidelines.
• Monitoring and reporting on campaign and social media performance against KPIs such as engagement, reach, and conversion rates.
• Building strong relationships with internal stakeholders and clearly communicating campaign plans and updates.

Campaign and Social Media Professional

Analyst

• Lead the end-to-end resource forecasting process, coordinating inputs from stakeholders across lines of business and consolidating a complete 'jigsaw' view
• Analyse and interrogate data to produce clear, decision-ready insights; present findings confidently to Senior Manager and Director-level stakeholders
• Streamline and automate clunky, manual processes (e.g., spreadsheet-heavy workflows) by identifying fit-for-purpose tools and implementing improved ways of working
• Proactively challenge assumptions and represent the data with confidence in senior forums, supporting discussions with Finance and other stakeholders
• Build strong relationships across a multi-stakeholder environment, chasing actions, maintaining momentum and ensuring timely, high-quality outputs

Resource Analyst

Content Manager

• Develop and deliver the content strategy, ensuring alignment with overall campaign objectives and brand guidelines.
• Lead the creation and execution of high-quality content across multiple channels, managing briefs and outputs from internal teams and external agencies.
• Apply deep understanding of brand principles and marketing frameworks to shape compelling narratives and creative assets.
• Manage complex projects with multiple stakeholders, prioritising tasks and maintaining timelines to meet campaign goals.
• Ensure consistency and integrity of brand messaging across all touchpoints, safeguarding compliance with governance standards.
• Analyse performance metrics and insights to optimise content effectiveness and support continuous improvement.
• Provide guidance and leadership to contributors, influencing decisions and maintaining quality standards throughout the content lifecycle.
• Collaborate with cross-functional teams to integrate content into broader marketing plans, supporting organisational priorities and customer engagement.

Experience and Content Manager – Business Brand

Sales

• Coordinate post-sales support
• Inspire customer service team
• Resolve service requests

Team Leader – Sales

Manager

• Lead, engage and develop your team of tech-whizzes and people pros
• Empower that team to reach their ambitious targets
• Create an environment where every customer feels at ease
• Support the Store Manager with the day-to-day running of the store