BT Group

Executive Assistant

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Diary management: Strategically manage and optimise a complex diary, independently prioritising requests, resolving conflicts, and aligning business and personal commitments across the full year.
  • Email management: Own and manage the MD’s inbox, implementing efficient workflows to ensure emails are actioned daily and tracked through to completion. Respond independently where appropriate, delegating and escalating effectively.
  • Planning & ways of working: Schedule and lead regular planning meetings with the MD to review commitments, agree priorities, and establish service levels, ways of working, and development goals.
  • Travel management: End to end coordination of travel and accommodation, anticipating requirements, ensuring cost effectiveness, and maintaining compliance with company policy.
  • Meeting preparation: Partner with content owners to create high quality meeting papers, briefings, and presentations, ensuring the MD is fully prepared at all times.
  • Meeting governance: Attend meetings as required, capture actions, and manage a robust closed loop process to ensure timely follow up and delivery.
  • Storytelling & data: Edit, prepare, and analyse reports and materials on behalf of the MD and Leadership Team, presenting information clearly and professionally.
  • Microsoft 365 expertise: Confidently use the full M365 suite to produce agendas, slides, briefing papers, and collaborative workspaces.
  • Technology advocate: Stay up to date with tools and applications, seeking best practice and training opportunities to work smarter. Set up and manage Teams channels for effective collaboration.
  • Systems & processes: Act as a subject matter expert on internal systems (e.g. room bookings, catering, finance, travel) and continuously improve ways of working.
  • Gatekeeper: Act as the primary point of contact for the MD, screening calls and visitors and managing both physical and virtual office interactions professionally.
  • Safety, security & compliance: Ensure all activity complies with company policies, demonstrating strong financial awareness and ethical judgement.
  • Build and maintain strong, trusted relationships across the business, navigating stakeholders openly and honestly to maximise efficiency and impact.
  • Act as a role model and culture champion, promoting inclusion, wellbeing, collaboration, and social connection.
  • Share expertise, offer advice proactively, and collaborate with the wider PA/EA community to raise standards and capability.
  • Support leadership team activity, including onboarding new team members and creating reusable onboarding guides.
  • Contribute to special projects and discrete ad hoc initiatives as required.

Requirements

  • Significant EA or PA experience.
  • Significant experience of managing complex diary and travel itineraries.
  • Experience of multi-tasking and delivering to a consistently high standard.
  • Experience of delivering with trust and integrity to protect confidentiality.
Benefits
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diary managementemail managementtravel managementmeeting preparationdata analysisreport preparationMicrosoft 365meeting governancesystems improvementproject support
Soft Skills
prioritizationconflict resolutioncommunicationrelationship buildingtrust and integritycollaborationstakeholder managementadaptabilityproblem-solvingleadership