BT Group

Learning Operations Professional

BT Group

full-time

Posted on:

Location Type: Office

Location: Gurugram • India

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About the role

  • Supports the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
  • Supports in the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information.
  • Contributes to the implementation of standard operating procedures, aligning people practices with business and operational objectives.
  • Assists in the delivery of timely and accurate HR reporting, supporting data integrity and decision-making.
  • Undertakes end-to-end processes and systems to best requirements, operational needs and best value.
  • Undertakes activities that contribute to the implementation of organisational policies and procedures, ensuring required updates in policy are included, and the mission and strategic vision are clearly communicated.
  • Contributes to process improvement initiatives, identifying opportunities to enhance efficiency and consistency in HR operations.
  • Contributes to the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations. Ensures that personnel records meet all standards of accreditation.
  • Collaborates with P and C colleagues and stakeholders, supporting the delivery of people programmes and ensuring smooth execution of operational tasks.
  • Maintains awareness of operational trends and tools, contributing to the evolution of HR service delivery.

Requirements

  • Regulatory Compliance
  • Data Analysis
  • KPI/Metric Monitoring
  • Issue Resolution
  • Change Management
  • Performance Management
  • Business Process Improvement
  • Stakeholder Management
  • Policy Design
  • Project/Programme Management
  • Decision Making
  • HR Operations
Benefits
  • Competitive
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data AnalysisKPI MonitoringPerformance ManagementBusiness Process ImprovementRegulatory CompliancePolicy DesignProject ManagementHR Operations
Soft Skills
Issue ResolutionChange ManagementStakeholder ManagementDecision Making