Senior HR Ops Manager
BT Group
full-time
Posted on:
Location Type: Office
Location: Gurugram • India
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Job Level
About the role
- Lead end-to-end HR service delivery and ensure alignment with global service owners
- Drive efficiency, automation, and continuous improvement
- Manage and develop a high-performing team
- Oversee data quality, compliance, and reporting
- Partner with stakeholders across HR, Digital, and business units
- Support transformation and change initiatives at scale
Requirements
- Experience leading large HR service delivery operations (global/offshore preferred)
- Strong knowledge of HR processes, systems, and data management
- Proven leadership and people development skills
- Excellent communication and stakeholder management capabilities
- Ability to drive change, solve complex issues, and use data for decision-making
Benefits
- Flexible working hours
- Reasonable adjustments for the selection process if required
- Committed to building a diverse, inclusive, and authentic workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR service deliverydata managementcompliancereportingautomationefficiency improvementtransformation initiativeschange management
Soft Skills
leadershippeople developmentcommunicationstakeholder managementproblem-solvingdecision-making