BT Group

Senior Manager, Frameworks

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: Cheltenham • United Kingdom

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Job Level

Senior

About the role

  • Own and manage our commercial frameworks, ensuring they are commercially viable, strategically aligned, and operationally effective.
  • Ensure frameworks are structured and maintained to meet BT’s contractual obligations, including service levels, pricing mechanisms, and performance commitments.
  • Embed BT’s Key Controls framework across all framework-related processes, ensuring consistent application and maturity across the business unit.
  • Develop and manage renewal strategies for major frameworks, ensuring continuity of service, commercial competitiveness, and compliance.
  • Act as the single point of contact for customers on all framework-related matters, ensuring clear communication, issue resolution, and proactive engagement.

Requirements

  • Proven experience managing large-scale commercial frameworks and contract renewals in a complex business environment and driving impact.
  • Strong understanding of rate card structures, pricing negotiations, and commercial modelling.
  • Deep knowledge of contract governance, commercial risk, and internal control frameworks.
  • Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.
  • Experience in negotiating and optimising contractual terms to support business growth and compliance.
  • Excellent stakeholder engagement and customer relationship management skills.
  • Strong leadership capabilities with experience managing and developing high-performing teams.
  • Proficiency in tools such as Excel, Power BI, and governance platforms.
Benefits
  • Competitive salary
  • 15% on target bonus (Depending on country based)
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • Company Car or £5,500 cash alternative
  • Private Healthcare for Self and family
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commercial frameworkscontract renewalsrate card structurespricing negotiationscommercial modellingcontract governancecommercial riskinternal control frameworks
Soft Skills
stakeholder engagementcustomer relationship managementleadershipcross-functional initiativesinfluencing senior stakeholdersissue resolutionproactive engagement