BT Group

Personal Assistant – Managing Director

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Providing proactive, high-quality support to senior leaders, making sure their days run smoothly and their priorities are met.
  • Managing complex diaries and travel plans, building strong partnerships and understanding what makes each leader tick.
  • Embracing change and championing new ways of working, using digital tools and collaboration apps to make life easier for everyone.
  • Preparing meeting papers, agendas, and presentations, ensuring everything is ready so our leaders can focus on what matters.
  • Building relationships across the business and beyond, acting as a friendly and reliable point of contact.
  • Handling sensitive information with care, always maintaining confidentiality and trust.
  • Supporting new team members, helping everyone feel welcome and included from day one.
  • Taking initiative, anticipating needs, and finding creative solutions—whether that’s managing priorities, solving problems, or supporting special projects.

Requirements

  • Experience as an Executive or Personal Assistant supporting senior leaders (Managing Director level), with a proven track record in complex diary and travel management.
  • You’re diplomatic, discreet, and trusted with sensitive matters—confidentiality and integrity are second nature.
  • A self-starter who thrives in a fast-paced environment, responding quickly and using initiative, while knowing when to seek guidance.
  • A natural relationship builder, with a professional presence and the ability to influence outcomes through others.
  • Outstanding written and verbal communication skills, able to make complex information clear and accessible for everyone.
  • Digitally savvy: a power user of Office 365 and collaboration apps, experienced in setting up and managing Microsoft Teams channels and OneNote, and confident with internal systems and governance.
  • Highly organised, with a strong grasp of detail, deadlines, and structured problem-solving.
  • Committed to continuous learning and personal growth, always looking for ways to improve and develop.
Benefits
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diary managementtravel managementproblem-solvingpresentation preparationagenda preparationconfidentialityinitiativerelationship buildingcommunication
Soft Skills
diplomaticdiscreettrustworthyself-starterfast-paced adaptabilityinfluencinghighly organizeddetail-orientedcontinuous learningpersonal growth