BT Group

Customer Service Advisor

BT Group

full-time

Posted on:

Location Type: Office

Location: Sheffield • United Kingdom

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Salary

💰 £25,087 per year

About the role

  • You’ll be talking over the phone to customers with all sorts of broadband tech-related queries.
  • You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
  • This opportunity is designed with flexibility in mind.
  • We understand that life never stands still, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency.
  • Allowing you to schedule your own breaks and banking time.

Requirements

  • You don’t need specific experience to join us.
  • Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
Benefits
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.
  • Great team culture, meaningful support, and tailored training to help you build a lasting career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
helpfulnesscalmnessrelationship building