Bill to Cash Operations Associate
BT Group
full-time
Posted on:
Location Type: Office
Location: Kolkata • India
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About the role
- The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.
Requirements
- THIS ROLE IS OPENED FOR EXTERNAL CANDIDATES ONLY
- Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
- Supports the team ahead of customers monthly service review meetings through routine data analysis.
- Supports the review and progress assessment on continuous service improvement plans for each customer.
- Collates information and resources in supporting the development of the operational service improvement plan.
- Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
- Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer satisfactionrelationship managementdata analysisproblem solvingcommunicationteam collaborationservice improvementoperational planningcustomer engagementsales support