BT Group

Business Customer Support Technician Apprentice

BT Group

full-time

Posted on:

Location Type: Office

Location: Leeds • United Kingdom

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Salary

💰 £23,810 per year

Job Level

Entry Level

About the role

  • Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
  • Support customers with a wide variety of needs across hardware, software, and infrastructure.
  • Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
  • Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
  • Recommend suitable digital products and services to help customers get the most from their technology.
  • Travel between customer locations as part of a dynamic, field- based role.
  • Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

Requirements

  • You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
  • Full manual driving licence
  • Right to Work - All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
  • Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance.
Benefits
  • Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer engagementproblem solvingcommunicationproactive attitudetechnical passion
Certifications
GCSEsfull manual driving licenceGovernment SC clearance