Trainee Associate – Service Operations
BT Group
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
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Job Level
About the role
- Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
- Supports the deployment of tools that enable engineering teams to continue building and innovating.
- Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
- Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
- Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
- Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
Requirements
- Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities
- Supports the deployment of tools that enable engineering teams to continue building and innovating.
- Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
- Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
- Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
- Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
Benefits
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer deliverycontinuous improvementproject planningperformance managementproblem resolution