BT Group

Account Manager – Corporate

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be the superhero of your accounts – build long-term, profitable relationships and swoop in when escalations arise
  • Get under the skin of your customers business: understand their goals, dreams, and transformational roadmap
  • Craft account plans so sharp they slice through the competition and show exactly why BT rocks
  • Use your wizard-level knowledge of BT products and services to deliver complex, commercially savvy solutions – keeping customers happy while looking like a genius
  • Make customers love you: boost satisfaction and Net Promoter Scores like a pro
  • Own and nurture key relationships – think of yourself as the ultimate connector and strategist rolled into one
  • Drive new business like a sales ninja: manage budgets, target wins, and turn opportunities into results with autonomy and flair
  • Never stop learning: be fully up to speed on our portfolio so you can pitch value propositions with confidence (and maybe a mic drop)
  • Keep your Sales Compass metrics shining bright – because winning is fun, but winning with style is better

Requirements

  • Account Management: Ability to retain, grow, and develop a portfolio of existing customer accounts.
  • Revenue Growth: Drive new product revenue and achieve business targets.
  • Strategic Planning: Create actionable account and win plans for growth and renewals.
  • Customer Relationship Management: Build strong, multi-level relationships and become a trusted advisor.
  • Commercial & Contract Management: Lead customer meetings, manage contracts, and handle commercial activity.
  • CRM Proficiency: Accurately record and track all sales activity.
  • Collaboration: Work effectively with internal teams to deliver products and services.
  • Sales & Upselling: Identify opportunities for value-added services and revenue growth.
  • Problem-Solving & Escalation: Operate within guidelines and escalate effectively when needed.
Benefits
  • 65% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementRevenue GrowthStrategic PlanningCustomer Relationship ManagementCommercial ManagementContract ManagementCRM ProficiencySalesUpsellingProblem-Solving
Soft skills
Relationship BuildingStrategic ThinkingCollaborationCustomer SatisfactionCommunicationAutonomyAdaptabilityNegotiationTrustworthinessCreativity