Design and Build Scalable Data Models: Develop robust data architectures to measure end-to-end customer journeys and support CX analytics.
Act as the data domain expert for Customer Experience, ensuring seamless data integration, governance, and compliance.
Develop Insight-Ready Infrastructure: Enable timely and historical reporting through well-structured data models and dashboards.
Collaborate Across Functions: Partner with CX, Product, and Business teams to translate data needs into actionable solutions.
Optimise Performance and Scalability: Continuously improve data workflows for speed, reliability, and cost efficiency.
Support Strategic Initiatives: Provide data foundations that enable advanced analytics, predictive modelling, and business decision-making.
Responsible for managing a small team, using your technical skills and experience to assure the quality of their work, coaching them for success, developing their skills, and managing their priorities to ensure sustained focus on greatest value driving activities.

Requirements

SQL Expertise: Advanced query writing and optimization, especially for Big Query.
Data Modelling: Designing robust, normalized and denormalized models for analytics, including building and maintaining scalable data pipelines.
Cross-Platform Data Handling: Skilled in working with data across multiple systems and platforms, ensuring seamless integration and consistency, and capable of writing and optimising complex queries to process large datasets efficiently.
Scripting & Automation: Python or similar for automation and data transformation.
Data Governance & Security: Knowledge of data quality frameworks, data documentation, compliance, and security best practices.
Customer Journey Analytics: Ability to model and interpret end-to-end customer experience data.
Business Acumen: Understanding of CX metrics (NPS, churn, engagement) and how they link to business outcomes.
Problem-Solving: Translating business questions into data solutions.
Collaboration: Working with CX, Product, and Business teams to deliver actionable insights.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLBig QueryData ModellingData PipelinesPythonData GovernanceData SecurityCustomer Journey AnalyticsPredictive ModellingData Transformation

Problem-SolvingCollaborationCoachingTeam ManagementBusiness Acumen