BT Group

Inside Sales, Account Manager

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: Bristol • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Deliver accurate profit and revenue
  • Achieve strong customer satisfaction, including positive Net Promoter Scores through BT customer surveys
  • Own and close contract sales across the BT enterprise portfolio
  • Collaborate closely with product specialists to introduce expertise, build effective solutions, and create customer value
  • Support new business wins and bid processes for high-value opportunities
  • Drive sales performance and continuous improvement
  • Drive personal sales results through consistent and proactive business development activity
  • Proactively manage churn risk within your account base and protect revenue

Requirements

  • Proven ability to win and close sales, independently or within an account team
  • Consistent delivery against targets with accurate forecasting
  • Strong communication and relationship-building skills with customers and internal teams
  • Analytical mindset to identify trends and improve sales performance
  • Ownership of customer issues with effective problem resolution
  • Ability to manage complex situations through senior stakeholder engagement
  • Collaborative approach with confidence to challenge existing ways of working
  • Experience building value-based relationships
Benefits
  • 50% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong communication skillsrelationship-building skillsanalytical mindsetproblem resolutionstakeholder engagementcollaborative approachconfidence to challengebusiness developmentcustomer satisfactionsales performance improvement