Bryant Park Consulting

Manager

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
• Proactively review workload and redistribute as necessary
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Serve as primary lead/contact for assigned clients
• Review contracts for special terms. Monitor time expended, billings, renewals, profitability
• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
• Advise client on standard functionality, leading practices for software and industry
• Act as primary Technical Account Manager ("TAM”) for key accounts
• Help manage teams across different multiple geographic regions
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Engagement Manager, NetSuite Consulting

Consultant

• Serve as lead consultant on end-to-end implementations of NetSuite for Clients
• Advocate for Clients during engagements and be proactive
• Participate in discovery and requirements gathering workshops
• Participate in process mapping/reengineering and future state process design
• Advise clients on standard functionality and leading practices
• Functional system configuration design, drafting requirements and design documents
• Collaborate with technical counterparts to deliver custom solutions
• Manage scope, requirements, and budgets
• Lead Configuration Workshops and Offline Configuration Activities
• Lead User Acceptance Testing (UAT) and Systems Interface Testing (SIT)
• Lead End User Training (EUT) and enablement planning
• Define data migration strategy and lead/complete data migration activities
• Provide ongoing post go-live client support as needed
• Participate in full-cycle NetSuite implementation projects across all phases
• Translate complex business requirements into technical designs
• Perform fit/gap analysis and execute system design
• Collaborate with in-house development to implement custom solutions
• Develop wireframes and schematic diagrams for requirements gathering
• Participate in project management activities: status meetings, planning, work breakdown, change control
• Support business development and scoping for new clients
• Contribute to internal initiatives including go-to-market, knowledge management, and enablement
• Willingness to learn and develop NetSuite product skills across areas as required

Staff NetSuite Consultant

• About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally.
• What you will do: As a Principal with Bryant Park Consulting you will be responsible for serving as lead consultant on end-to-end implementations of NetSuite for our Clients. Client stakeholders and other consultants on the team will look up to you for business process and systems architecture advisory based on your extensive NetSuite and business transformation experience.
• Be proactive and serve as the Client's advocate during engagements
• Lead discovery and requirements gathering workshop
• Lead process mapping/reengineering and future state process design 
• Advise client on standard functionality, leading practices for software and industry
• Functional system configuration design, drafting requirements and design documents
• Collaborate with technical counterparts to deliver custom solutions to meet Client requirements
• Manage scope and requirements and work within budget/allocation at all times
• Lead Configuration Workshops and Offline Configuration Activities
• Lead User Acceptance Testing (UAT) and Systems Interface Testing (SIT) Activities
• Lead End User Training (EUT) and enablement planning activities
• Define data migration strategy and lead and/or complete all data migration activities
• Provide ongoing support to Clients post go-live as needed
• Lead full-cycle NetSuite implementation projects, including all project phases: Plan, Design, Build, Verify, Deploy, Support
• Translate complex business requirements and processes into technical designs
• Perform fit/gap analysis on business requirements en route to system design and execution
• Collaborate and work closely with in-house development team to implement custom solutions
• Support efforts to attract new clients into the firm and with scoping new projects
• Contribute to internal company initiatives including go-to-market efforts, knowledge management, and enablement
• Willingness to learn and develop NetSuite product skills in all areas as required by customer engagement
• Be a leader internally to support the growth of fellow colleagues
• Lead clients to a system design that is the best for their business

Engagement Manager, NetSuite Consulting

Staff NetSuite Consultant

Principal NetSuite Consultant