Bryant Park Consulting

Engagement Manager, NetSuite Consulting

Bryant Park Consulting

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, New York

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Salary

💰 $150,000 - $190,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERPOracle

About the role

  • Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
  • Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
  • Proactively review workload and redistribute as necessary
  • Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
  • Serve as primary lead/contact for assigned clients
  • Review contracts for special terms. Monitor time expended, billings, renewals, profitability
  • Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
  • Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
  • Advise client on standard functionality, leading practices for software and industry
  • Act as primary Technical Account Manager ("TAM”) for key accounts
  • Help manage teams across different multiple geographic regions
  • Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Requirements

  • Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
  • 6+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
  • NetSuite Certifications heavily preferred - ERP Consultant, Administrator
  • Experience and knowledge of best practices surrounding ERP
  • Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
  • Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
  • Experience managing a team of 5+ consultants working across multiple engagements