Bryan University

Solutions Engineer

• Serve as Primary Integration Manager for university enterprise systems.
• Serve as Secondary System Administrator for university ERP, CRM, LMS, Portal(s), and other enterprise systems.
• Analyze system logs to detect/prevent performance issues.
• Perform annual audits of system access.
• Provide level 2 technical support for enterprise systems and integrations.
• Monitor, track, schedule, and perform system upgrades/patches in accordance with ITS Change Management Process.
• Manage and monitor database backups.
• Perform quarterly database backup restore tests.
• Document all system configurations and data integrations using defined standards within 3 business days of approved changes.
• Develop and maintain data flow diagrams and system inventories.
• Design, develop, test, and implement well-formed, sustainable, and documented code structures that support defined business requirements.
• Design, develop, test, and deploy system data integrations to automate manual/repetitive processes in accordance with EAS team and OIT department standards.
• Work with users and ITS teams in problem analysis, solution identification, implementation, and delivery activities.
• Work closely with ITS teams and end users to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.
• Serve as technical contact for data systems and enterprise application integrations.
• Respond to assigned user support requests within 1 business day.
• Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days.
• Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.
• Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability.
• Document systems and processes in accordance with defined standards.
• Be engaged and participate in individual discussions, project and team meetings.

ITS Automation and Integration Engineer

Financial Planning and Analysis

• Conduct interviews with applicants seeking to qualify and obtain financial aid
• Applicants are inspired to their highest level of achievement and excellence
• Applicants are treated with fairness, respect, impartiality, and objectivity while abiding by all accreditation/compliance rules and regulations
• Applicants are contacted in a timely manner and the customer service provided meets or exceeds expectations
• Examine applicant documents for completeness and accuracy
• Other duties as assigned by the VP of Student Finance and the Associate Director of Financial Aid

ITS Automation and Integration Engineer

Financial Aid Assistant