Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created.
Provide regular dealer and/or owner touch points and follow-up communication
Support and monitor owner issues through resolution
Support incoming dealer calls, 9am-5pm EST Mon-Friday.
Document all interactions in Salesforce CRM database
Establish a standard resource database for common contacts.
Work collaboratively with brand and dealer support centers: (CoE and CMS).
Support project development to meet strategic goals KPI and metrics tracking, support and development as needed.

Requirements

High School Diploma or GED required
Highly skilled in interpersonal skills with an ability to connect with others via phone and email
Competency in Microsoft Word, Excel, Workday and Outlook required
Professional communication and written skills required
Boating experience and/or knowledge of Navan and Sea Ray products necessary
Ability to quickly learn and navigate through software and internet programs required
Strong organizational skills and ability to balance multiple priorities
Ability to work effectively within a team environment.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce CRMMicrosoft WordMicrosoft ExcelWorkdayMicrosoft Outlook

Soft Skills

interpersonal skillsprofessional communicationwritten communicationorganizational skillsteamworkability to balance multiple priorities

Certifications

High School DiplomaGED