Brunswick Corporation

Product Retention Specialist

Brunswick Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $30,000 - $60,000 per year

Job Level

Mid-LevelSenior

About the role

  • Junior sales and customer service role handling inbound and outbound customer communications
  • Own product retention efforts related to membership cancellations and retention incentives
  • Contact members requesting cancellation to offer alternative plans or retention incentives
  • Assist members with basic inquiries related to memberships and reservations and manage reservations
  • Support email account management and tracking, and answer high volume of member phone calls
  • Ensure accurate processing of membership holds, agreements, and cancellations
  • Collaborate with Member Experience Director to improve retention strategies and member satisfaction
  • Full-time remote role with varied days, hours, and some holiday/weekend availability required.

Requirements

  • Minimum of 3 years’ experience in sales and customer service
  • Strong customer service skills with the ability to manage high volumes of outbound calls and emails
  • Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences
  • Comfortable working in a fast-paced environment with evolving processes
  • Committed to protecting and securing customer personal information
  • Accurately provide complete and up-to-date product information using appropriate tools and resources
  • Adept at identifying customer needs to ensure satisfaction and promote retention
  • Preferred: Proven ability to influence buying decisions and negotiate pricing and terms
  • Preferred: Skilled in overcoming objections and closing sales
  • Preferred: Self-motivated and goal-driven, with a strong track record of meeting or exceeding sales targets
  • Preferred: Proficient in Microsoft Excel and CRM systems (e.g., Salesforce, HubSpot)
  • Preferred: Positive, cooperative attitude with the capability of working unsupervised .