BrowserStack

Implementation Specialist

• Drive the customer’s BrowserStack technical product evaluation end to end.
• Coordinate actively with customer stakeholders like the customer's Dev, QA, Network, Security, Business teams etc., to resolve technical product queries or technical roadblocks.
• Lead Customer Engineering activities including technical discovery, RFP responses, product value proposition, architectural guidance, L3 technical support escalations and ongoing customer relationships.
• Work with cross functional product & engineering teams, learn & develop on testing domain technologies among others as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.
• Design and lead comprehensive technical sessions and workshops for customers.
• Work as a bridge between Customer and Product & Engineering teams, capture technical product requirements and feedback from customers and relay it to product with relevant market insights to enhance product.

SDE – Customer Engineering, Automation Testing – Selenium, Pre-sales & Post-sales

Operations

• Lead initiatives to drive growth and operational excellence
• Collaborate with cross-functional teams to align strategy and execution
• Analyze market trends and customer feedback to shape product strategies
• Design and implement processes to improve efficiency and engagement

Lead - Growth Driver Operations, Strategy

• Analyse unstructured, ambiguous and complex challenges facing the organisation making judicious use of qualitative and quantitative data; gather insights, define problems and identify underlying opportunities.
• Make Compelling Recommendations; develop a tactical plan to execute and translate them into results.
• Assist leadership team with planning and roadmap for growth priorities.
• Lead initiatives to optimise the efforts of function owners-on strategic alignment, being analytical driven and day-to-day operational matters if needed.
• Lead Cross-functional initiatives and special projects that are of strategic importance and highest priority for the leadership team.
• Act as a link between co-founders and function owners; build consensus amongst different stakeholders.
• Evaluate And Track Key Performance Indicators; set a culture of being data-driven across the organisation.
• Conducting thorough market research to identify emerging trends, competitive landscapes, and potential opportunities for innovation.
• Ensuring that all growth strategies and initiatives prioritise delivering value to customers and enhancing their experience.

Senior Lead – Marketing Strategy, Operations

• Understand underlying systems and sales motions, and work with relevant stakeholders to build scalable sales processes
• Own individual projects, starting with a broad business problem in the sales domain, break it down into smaller actionable items and identify data-driven solutions to drive impact
• Have a deep understanding of our sales tech stack which includes Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo etc. and formulate plans for optimal adoption and usage
• Create insightful dashboards to track key metrics, identify potential risks and act as a key enabler to the sales force
• Work with relevant stakeholders including Finance, Engineering, and Product teams to drive the project roadmap, and implement the solution
• Build an understanding of the sales funnel, identify relevant metrics to track the health of the business, and use SQL queries / build SFDC dashboards to analyse and present key insights to stakeholders at different levels in the company

SDE – Customer Engineering, Automation Testing – Selenium, Pre-sales & Post-sales

Lead - Growth Driver Operations, Strategy

Senior Lead – Marketing Strategy, Operations

Lead, Sales Strategy & Operations