BrowserStack

Account Manager - Commercial Sales

BrowserStack

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

About the role

  • Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
  • Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
  • Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
  • Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
  • Strong grasp of SaaS business models and comfort selling into technical organizations
  • Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
  • Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth
  • Develop trusted relationships with technical user, and executive stakeholders
  • Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
  • Identify and mitigate renewal or contraction risks in partnership with Internal teams.
  • Act as the central point of ownership across internal teams
  • Maintain strong Salesforce hygiene to support forecasting and decision-making

Requirements

  • Bachelor’s degree required; Engineering / Technology background preferred
  • 1 - 4 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
  • Willingness to work region-aligned time zones, based on customer coverage
  • Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
  • Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
  • Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus.
Benefits
  • Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
  • Gratuity as per payment of Gratuity Act, 1972
  • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
  • Remote-First work environment that allows our people to work from home
  • Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementFarmingExpansionUpsellCross-sellSalesforceSaaS business modelsUsage data analysisCustomer maturity assessmentContract renewal management
Soft Skills
Customer centricityEmpathyRelationship buildingCommunicationConfidence in engagementCollaborationProblem-solvingAdaptabilitySelf-directionStrategic thinking
Certifications
Bachelor’s degree