API Technical Support Engineer – Customer Integration
Amivero
AWSDrupalJavaKubernetesRubySplunk
Business Support Analyst, Level II
Brown & Brown Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides autonomous decision making for the Loan Administration functions including: Project tracking, Policy and Procedure creation and updates for publishing, Process Mapping, Pre and Post board audits, and any other projects as assigned by management.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Drives and implements operational process improvements as well as ensures adherence to operational policies and procedures.
- This position will primarily assist in the various initiatives for Loan Administration.
- Complete an in – depth analysis of quality results for all account management teams and present on a monthly basis to upper management.
- Create and recommend QA remediation plans to improve performance.
- Conduct monthly audits on AM management Send daily reports to management team.
- Manage departmental updates for recently boarded loans.
- Drives and implements controls and expedites the flow of work.
- Communicate with upper management regarding status.
- Oversee the preparation of a variety of documents including: spreadsheets, charts, policies and procedures and presentation materials for external or internal purposes.
- Develop effective relationships with internal staff and external vendors through verbal and written communications.
- Coordinate between all of Fay’s Servicing Departments, Training, PMO, QA and P&Ps Ongoing focus on improving processes, making recommendations, and participating in implementations to improve overall efficiency.
- Assist in the departmental audits and provide timely responses.
- Perform audits of Escrow data in various systems to ensure adequate and accurate tracking of insurance and tax lines.
Requirements
- Associates degree or college equivalent, technical or business related is preferred.
- 3 - 5 years of mortgage servicing experience.
- Intermediate to advanced data manipulation skills in Microsoft Excel is a must.
- Experience in technical writing and process mapping.
- Ability to analyze and document operational processes.
- Ability to work independently and efficiently manage multiple tasks simultaneously in a fast pace environment.
- Must be detail oriented with strong organizational, analytical and trouble shooting skills.
- Strong presentation skills.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data manipulationprocess mappingtechnical writingauditingquality assurancedocument preparationExcel
Soft skills
autonomous decision makingorganizational skillsanalytical skillstroubleshooting skillspresentation skillscommunication skillsrelationship buildingtime management
Certifications
Associates degreebusiness related degree
