Brown & Brown Insurance

Employee Benefits Client Account Manager

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $34 - $48 per hour

About the role

  • Collaborate with account executive to ensure client receipt of all Work-Client Deliverables
  • Works independently in providing day to day overall customer satisfaction and proactive service response
  • Responsible for managing and executing work product protocols including compliance requirements
  • Actively apply industry knowledge both internally (through Benchmarking analysis) and independently
  • Active team player with professional demeanor, supporting all of Client Management
  • Ability to work independently for day to day servicing of each client.
  • General understanding of all funding arrangements (Fully Insured, Level-Funded, Self-Funded)
  • General understanding of client financials & client compliance requirement
  • Effectively and efficiently manages client specific projects, in conjunction with Account Executive
  • Willingness and ability to support client and Account Specialist in claim & eligibility management
  • Strong presentation skills and professionalism, in support of Account Executive
  • Client Lead on accounts under 100 Full-Time-Equivalent employees (assumption that claims are not available)
  • Development and accuracy of Client Communication materials for Open Enrollment as well as throughout the year
  • Effectively implement, manage and apply various client-support vendors, ie; Compliance, FSA, HRA, HAS, or other outsourced vendors
  • Overall support and accountability for client retention
  • Responsible to update and maintain accuracy of agency management system
  • Perform other job duties as assigned.

Requirements

  • Associate’s or Bachelor’s in a business or financial related discipline (preferred)
  • A minimum of 2 years of experience in employee benefits; as a consultant, carrier claims/account manager or in human resources
  • Candidate must have excellent organizational skills, an ability to multitask and flexibility to handle a fast paces environment
  • Provide support and possibly lead portions of group presentations
  • Experience with benefit administration platforms, HRIS, eligibility & claims advocacy
  • Candidate must be proficient in MS Excel, Word, Outlook and PowerPoint
  • Exceptional telephone demeanor
  • Must be experienced in using the internet and utilizing online systems
  • Excellent writing and oral communication skills are required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee benefitsbenefit administrationclaims managementclient communicationproject managementcompliance requirementsfinancial analysismultitaskingpresentation skillsorganizational skills
Soft Skills
customer satisfactionproactive serviceteam playerprofessional demeanorflexibilitytelephone demeanorwriting skillsoral communication skills
Certifications
Associate’s degreeBachelor’s degree