Employee Benefits Operations Leader
Brown & Brown Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Troy • Missouri • United States
Visit company websiteExplore more
Job Level
About the role
- Responsible for the productivity, quality & staffing of the Employee Benefits service operations unit.
- Identify training needs and developmental requirements for personnel, assisting in the motivation, training and the operational development of the staff.
- Work with individuals to sharpen and strengthen these skills.
- Oversight of all Quality Control polices, guidelines and serve as the Quality Control liaison with the region as well as our corporate team.
- Train team on internal procedures and workflows.
- Work alongside PCL and other department team leads in planning and budgetary functions in order to make recommendations or meet objectives.
- Responsible for the on-going development & adherence of the operational processes and procedures of the department.
- Responsible for the on-going development & management of the departments template library & procedure manual.
- Collaborate with the sub-department leads on implementing and integrating services necessary to retain and grow overall client base and department revenue.
- Fostering an understanding and providing oversight of carrier/vendor/third party administrator, administrative relations & systems, including key alliances needed to deliver services to clients.
- Oversee the annual enrollment process including content development, collaboration with key stakeholders, vendor management, meeting logistics and delivery, and overall project management.
Requirements
- Active & unencumbered Life, Accident, and Health License is required.
- Previous experience in the Employee Benefits field is required.
- Five years or more of industry-related work experience.
- Proficiency with Microsoft Office Suite.
- Exceptional telephone demeanor.
- Ability to maintain a high level of confidentiality.
- Bachelor’s degree in business or related discipline or commensurate experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementquality controlstaff trainingoperational developmentvendor managementcontent developmentbudget planningtemplate managementprocedure documentation
Soft Skills
motivationcollaborationcommunicationconfidentialityinterpersonal skillsleadership
Certifications
Life LicenseAccident LicenseHealth License