Senior Cloud Engineer
Brown & Brown Insurance
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Troubleshoot Level 3 incident tickets via ServiceNow.
- Manage aspects of Microsoft 365 products and Azure AD including Exchange, SharePoint, OneDrive, MFA, SSO, and related technologies.
- Subject Matter Expert (SME) for administering and troubleshooting Exchange Online.
- Analyse technical needs, document requirements, and assist in the design of technical solutions for Microsoft 365.
- Provide monthly metrics for cloud operations.
- Evaluate, test, and install critical updates on a regular basis.
- Integrate solutions into existing infrastructure, consult on development projects, help deploy solutions that meet business and technical requirements.
- Review current technologies, tools, and services and make recommendations for their use based on security/compliance, financial, and operational criteria.
- Provide troubleshooting steps and operational documentation for support teams.
- Contribute to providing audit proof of operations when needed.
- Assist with cyber security investigations when needed.
Requirements
- Excellent interpersonal skills to effectively interact and communicate throughout the organisation with individuals of varying technical knowledge.
- Strong working experience with Microsoft 365 including SharePoint, OneDrive, Teams, conditional access, Multi-factor Authentication, and Azure Active Directory.
- Experience with mergers & acquisitions with an emphasis on workplace and collaboration technologies.
- Strong working experience implementing, troubleshooting, and migrating to Microsoft 365; primarily Exchange Online, SharePoint Online and Teams.
- Experience with cloud-based services in Azure.
- Ability to lead a project or task when instructed to design, implement, and deliver enterprise solutions.
- Follow team procedures, identify gaps, and resolve effectively to continuously improve working practices.
- Provide technical overview to team members when required; ensure operational standards are adhered to.
- Always demonstrate and deliver excellent customer service to all clients.
- Intermediate to advanced scripting skill such as PowerShell.
- Extensive experience with M365 cloud engineering and is considered a subject matter expert in Microsoft 365 messaging and including Teams.
- A passion for customer service and excellent execution.
- Excellent problem solving and troubleshooting skills.
- Available for occasional travel up to 25%.
Benefits
- A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
- A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
- A flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office your welcome to use one.
- An environment built around supporting and developing our staff with funding available for relevant professional qualifications.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingMicrosoft 365Azure ADExchange OnlineSharePointOneDriveMulti-factor AuthenticationPowerShellcloud-based servicesM365 cloud engineering
Soft Skills
interpersonal skillscommunicationleadershipcustomer serviceproblem solvingtroubleshootingteam collaborationcontinuous improvementtechnical overviewoperational standards