Brown & Brown Insurance

Director

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $200,000 - $300,000 per year

Job Level

Lead

About the role

  • Client Relationship Management : Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients.
  • Scope and Deliverables Development and Management: Prepare written statement of work (SOW) requirements and manage project deliverables from inception to completion.
  • Customer Service Excellence : Ensure exceptional service delivery through personal efforts and guiding project team members.
  • Strategic Client Support : Provide proactive, personalized, and strategic support to deliver a seamless client experience.
  • Stakeholder Engagement : Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations.
  • Record Maintenance : Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables.
  • Process Standardization : Ensure consistent execution of tools, communication protocols, and project processes.
  • Quality Assurance : Conduct reviews to ensure deliverables align with client goals and project requirements.
  • Multitasking and Data Analysis : Manage multiple projects, analyze data, and disseminate findings to relevant departments.
  • Timely Deliverables : Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues.
  • Goal Evaluation and Adjustment : Collaborate with the executive sponsor and project manager to evaluate progress and refine goals as necessary.
  • Business Development : Identify additional client engagement opportunities.

Requirements

  • Extensive Healthcare Expertise : Over 25 years of experience in the healthcare industry, including managed care and commercial benefit sectors.
  • Client Relationship Management : Proficient in managing complex client relationships and addressing multifaceted project needs.
  • SOW Development : Skilled in creating comprehensive Statements of Work (SOW) to align with client objectives and project deliverables.
  • Strategic Business Planning : Experienced in developing and executing business plans to support and exceed project goals.
  • Executive Communication : Demonstrated excellence in written and oral communication, including presentations to high-level executives and leadership at all organizational levels.
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client Relationship ManagementSOW DevelopmentData AnalysisQuality AssuranceProject Management
Soft Skills
Customer Service ExcellenceStrategic Client SupportStakeholder EngagementMultitaskingExecutive Communication