The Business Analyst works with PFI managers, clients, and vendors to design, develop, and test appropriate automated business systems.
Develop requirements using interviews and workflow analysis.
Work with various data bases, files, and systems to track departmental key performance indicators and productivity reports.
Create ad hoc reports from client outsourcing files and systems to assist in tracking pertinent insurance information.
Ability to determine requirements from business users, critically evaluate the information gathered from multiple sources, and create the end product.
Ability to create and maintain documentation to meet department needs.
Working directly with the Lender Solutions management team to perform analysis and assist in strategic decision making.
Assists in analysis sessions with SMEs to develop workflows, process diagrams and gap analyses to identify system, application, and/or hardware needs.
Work with IT or business partners to resolve production issues that may arise.
Develop reports and metrics that identify and reduce errors.
Create month-end and year-end reports.
Write and execute test plans, including functional and regression testing.
Provide end-user training.
Collects and analyzes data for implications regarding budget, project and/or program initiatives.
Creates and maintains spreadsheet files.

Requirements

Bachelor’s degree or equivalent work experience
Strong organizational experience
Proficient in Windows based environment
Strong background in Excel (formulas and charts)
Working knowledge of SQL
Works well in a team environment
Ability to identify and analyze business problems, find opportunities and offer solutions
Ability to clearly articulate and effectively write business requirements
Excellent verbal and written communication skills and the ability to interact professionally and effectively with both technical and non-technical people
Must be able to multi-task, problem solve to continually meet tight deadlines
Ability to maintain a high level of confidentiality
1 – 3 years experience in a similar position

Benefits

Excellent growth and advancement opportunities
Competitive pay + time off
Generous benefits package: health, dental, vision, 401(k), etc.
Education assistance: tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates
Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SQLExcelworkflow analysisreport developmentfunctional testingregression testingdata analysisdocumentationbusiness requirementskey performance indicators

Soft skills

organizational skillsteamworkproblem solvingcommunication skillsmulti-taskingconfidentialitycritical evaluationtrainingstrategic decision makinginterpersonal skills

Certifications

Bachelor’s degree