Brooks Automation

Field Engineer

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems to ensure proper working order.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met.
• May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed.
• Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings.
• Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.
• Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
• Initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management.
• May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.
• Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs.
• Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

Senior Field Service Engineer, Boise, ID Metro

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers.
• Interface with customers to ensure satisfaction with equipment and service levels.
• Maintain a safe and clean working environment conforming to work protocols and policies.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Drive continuous improvement programs and projects for both customers and Brooks.

Field Service Engineer

Support Engineer

• Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments
• Conducts test procedures to ensure proper product performance, and diagnoses problems at installation
• Implements upgrades and hardware/software change orders
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution
• Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment
• Serves as customer contact on technical and service-related problems
• Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions
• As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization
• Concentration is on-going customer support

Customer Support Engineer – m/w/d

Application Engineer

• Become an expert with our products and use-cases: robots, motion controls, and software, to provide pre-sales technical support to our customers and account teams.
• Work closely with collaborative robots and motion controllers.
• Utilize your mechanical, electrical and software skills to integrate other technology and mechatronic solutions including servo-grippers, 2D and 3D vision systems, flexible feeders, conveyors, pneumatic and vacuum systems.
• Develop proof-of-concept solutions utilizing collaborative robots to help support the sales team.
• Develop, setup, and improve demos that will be shown around the world at various tradeshows and conferences.
• Use SolidWorks to design and build mechanical parts (brackets, fingers, etc.)
• Provide technical support and troubleshooting to help service teams around the world using our collaborative robots.
• Work with the sales and marketing staff to identify, assess and prioritize potential customers and applications of our products.
• Train customers on out-of-the-box set-up, preventative maintenance, troubleshooting and programming of our collaborative robots.
• Use your technical writing and communication skills to document completed demos, proof-of-concepts and hardware integrations in the form of application notes.
• Support visits to customer sites, customer visits to the office as well as tradeshows and conferences.
• Prepare detailed product specifications to define solutions to meet customers’ high-value applications.

Senior Field Service Engineer, Boise, ID Metro

Field Service Engineer

Customer Support Engineer – m/w/d

Applications Engineer – Robotics