Brooks Automation

Support Engineer

• Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments
• Conducts test procedures to ensure proper product performance, and diagnoses problems at installation
• Implements upgrades and hardware/software change orders
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution
• Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment
• Serves as customer contact on technical and service-related problems
• Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions
• As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization
• Concentration is on-going customer support

Customer Support Engineer – m/w/d

Application Engineer

• Become an expert with our products and use-cases: robots, motion controls, and software, to provide pre-sales technical support to our customers and account teams.
• Work closely with collaborative robots and motion controllers.
• Utilize your mechanical, electrical and software skills to integrate other technology and mechatronic solutions including servo-grippers, 2D and 3D vision systems, flexible feeders, conveyors, pneumatic and vacuum systems.
• Develop proof-of-concept solutions utilizing collaborative robots to help support the sales team.
• Develop, setup, and improve demos that will be shown around the world at various tradeshows and conferences.
• Use SolidWorks to design and build mechanical parts (brackets, fingers, etc.)
• Provide technical support and troubleshooting to help service teams around the world using our collaborative robots.
• Work with the sales and marketing staff to identify, assess and prioritize potential customers and applications of our products.
• Train customers on out-of-the-box set-up, preventative maintenance, troubleshooting and programming of our collaborative robots.
• Use your technical writing and communication skills to document completed demos, proof-of-concepts and hardware integrations in the form of application notes.
• Support visits to customer sites, customer visits to the office as well as tradeshows and conferences.
• Prepare detailed product specifications to define solutions to meet customers’ high-value applications.

Customer Support Engineer – m/w/d

Applications Engineer – Robotics