Brooks Automation

Support Engineer

• Deliver highly visible, front-line support for field service activities at customer sites
• Perform maintenance and repair of products in line with company standards
• Conduct fault-finding and troubleshooting to resolve or escalate issues within agreed timeframes
• Ensure compliance with all applicable regulations, policies, and safety standards during service activities
• Provide detailed feedback and compile clear, concise reports for customers and internal teams

Customer Support Engineer

Business Development Rep

• Expand sales and develop key customer and integrator relationships in Mexico.
• Ensure alignment of sales strategies, customer targeting, and execution.
• Explore opportunities in primarily industrial applications such as electronics and logistics and markets in life science laboratory automation.
• Develop a target customer list and network.
• Close leads from trade shows and online marketing efforts.
• Develop new market or applications for Precise Automation Cobots.
• Manage relationships with system integration partners.
• Understand customers' manufacturing problems and measure ROI.
• Create sales and marketing support documents for system integration partners.
• Represent Precise Automation at trade shows and other business functions.
• Manage assigned OEM customers and continue market penetration for target markets.

Territory Business Development Manager – Mexico

Field Engineer

Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems. Isolate and resolve complex equipment malfunctions, and implement corrective action. Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed. Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead. Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies. Attain Equipment Service and Operation Certification on equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager. Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties. Train Brooks and customer personnel in equipment operation and maintenance procedures. Mentor and train less experienced Service Engineers. Drive continuous improvement programs and projects for both customers and Brooks to resolve issues. Initiate, evaluate, and document new processes or improvements to existing processes. Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management. May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

Customer Support Engineer

Territory Business Development Manager – Mexico

Field Service Engineer, Semiconductor