Brookdale

Director

• Utilize leadership qualities to inspire, lead and manage the clinical team
• Build relationships with residents, families, physicians and other healthcare providers
• Collaborate with community leadership and mentor associates
• Ensure highest quality of care and services for residents
• Participate in on-the-job training experiences for skill development in managerial and clinical responsibilities

Health and Wellness Director

Collections

• Monitor and review account status reports to identify and resolve delinquent accounts
• Provide quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software
• Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment
• Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries
• Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
• Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy
• Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience
• Additional duties, as assigned

Health and Wellness Director

Collections Specialist