Collections Specialist
Brookdale
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $17 - $20 per hour
Job Level
About the role
- Monitor and review account status reports to identify and resolve delinquent accounts
- Provide quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment
- Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries
- Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
- Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy
- Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience
- Additional duties, as assigned
Requirements
- High school diploma or GED required
- A minimum of one year of collections experience is required
- Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred
- Excellent oral and written community skills
- Proficiency in Microsoft Office (i.e. Excel, Word, etc.) is required
Benefits
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceaccounts receivablebillingcustomer serviceprocess improvementscustomer account auditsautomated call distributionworkload distribution softwareMicrosoft OfficeExcel
Soft Skills
quality customer servicecommunication skillsproblem-solvingtrainingteam coordinationcustomer satisfactionattention to detailorganizational skillsinterpersonal skillsadaptability
Certifications
high school diplomaGED