Broccoli AI

Implementation Specialist

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
• Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
• Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
• Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
• Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

Implementation Manager

Support Engineer

• Answer how-to questions and troubleshoot issues with Broccoli's AI agents via tickets
• Provide timely, accurate, and friendly support that puts the customer first
• Become a deep product expert, both technically and in how our customers run their businesses
• Collaborate with engineering to get bugs resolved
• Surface recurring issues and feedback to the product and engineering teams

Implementation Manager

Technical Support Specialist