Broadvoice

IT Technician

Broadvoice

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

MacOS

About the role

  • Manage local endpoints using Entra, MDM, and EDR solutions.
  • Provide support for Windows and macOS operating systems.
  • Support and maintain several remote access platforms.
  • Follow up and resolve IT-related requests within established SLAs using the ticketing platform.
  • Troubleshoot issues and ensure timely resolution for end users.
  • Monitor and maintain accurate internal asset inventory records.
  • Handle onboarding and offboarding procedures, ensuring proper access and equipment allocation.
  • Proactively suggest ideas to improve processes and service quality.
  • Collaborate closely with the IT team to enhance support operations.
  • Availability to work night shifts (17:00 to 02:00)

Requirements

  • Technical training course or at least 1 year of experience in a related field
  • Strong attention to detail
  • Analytical thinking and solid troubleshooting/problem-solving skills
  • Good organization, planning, and time management
  • Curiosity and willingness to learn
  • Proficiency in English, both written and verbal.
Benefits
  • Enjoy Flexibility
  • Community & Culture
  • Make an Impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WindowsmacOStroubleshootingasset inventory managementremote access platformsMDMEDRticketing systemsprocess improvement
Soft Skills
attention to detailanalytical thinkingproblem-solvingorganizationplanningtime managementcuriositywillingness to learncommunication
Certifications
technical training course