Broadridge

Client Services Representative

• Serve as the first line of support for client inquiries submitted through phone, email, and live chat regarding Fi360’s SaaS and learning solutions.
• Answer questions about features, functionality, policies, and procedures, providing clear and professional guidance to clients at all experience levels.
• Document all client interactions accurately and thoroughly in appropriate systems (e.g., Zendesk, Salesforce).
• Educate clients on Industry Best Practices, the Fiduciary Standard of Care, and effective use of Fi360’s tools and technology solutions.
• Troubleshoot common technical issues, escalating complex cases to Tier 2 or Product as necessary.
• Collaborate with internal teams, including Product, Technology, and Sales, by communicating client feedback and identifying enhancement or improvement opportunities.
• Contribute to team performance metrics such as client satisfaction ratings, first response time, and service availability.
• Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.

Tier 1 Client Service Agent

Technical Project Manager

• Developing and updating project plans, resolving project and resource issues, facilitating solutions across department boundaries, supervising, and presenting progress of multiple concurrent projects and driving a sense of urgency and dedication across all projects.
• Collaborate with multiple groups and subject matter experts across Business and Product Management teams.
• Work closely and seamlessly with multiple departments including Infrastructure, Software Engineering, Business, Quality Assurance, and Senior Management.
• Lead the successful completion of assigned projects (technology infrastructure in nature) through constructive facilitation, tracking and reporting of status through consistent, standardized dashboards and metric reporting in support of Broadridge and department specific strategic goals and objectives.
• Review all projects assessing risk to timeline, budget, and customer happiness as well as assessing and handling impact of changes to project scope.
• Identify bottlenecks, risks and opportunities with assessments, analyses, and recommendations on progress of projects, and serve as the issue point for senior management related to project specific issues.
• Track the progress of multiple concurrent projects and drive a sense of urgency and dedication across all project collaborators.

Account Executive

• Sales of Trading, Trust, and Custody solutions, including CIT solutions, to clients in the retirement and wealth industry.
• Establish, build, and maintain relationships with clients with the goal of a positive and productive long-term relationship.
• Identify new business opportunities within new and existing clients.
• Maintain account relationships, grow existing relationships, and cross sell additional services into account base.
• Lead the sales process from origination through to close, including qualification, executive presentations, proposal development, and contract negotiation.
• Collaborate with other Broadridge sales and account management teams.
• Partner with internal resources to provide the necessary expertise and support during the sales and solutioning process, including legal, finance, product, and senior management.
• Represent Broadridge at industry conferences and regional events.
• Travel to prospect and client sites.

Sales Executive – Retirement and Workplace

Systems Engineer

• Support and enhance trading, OMS, portfolio management, and security master platforms.
• Perform deep analysis of application behavior, trade lifecycle events, and cross-system data flows.
• Use MS SQL extensively for complex data analysis, reconciliation, validation, and issue diagnostics.
• Analyze and interpret FIX messages to trace order and execution workflows.
• Evaluate system integrations including APIs, batch jobs, real-time market data feeds, and downstream reporting.
• Trace data lineage from raw vendor feeds through normalization, mapping, and portfolio consumption.
• Work with market data providers such as Bloomberg, ICE Data Services (IDC), and similar vendors to validate pricing and reference data.
• Identify structural improvements and implement automation, scripting, or AI-assisted monitoring where appropriate.
• Review object-oriented code to understand application logic and support system enhancements.
• Contribute to system stability, release validation, and platform optimization initiatives.
• Act as a senior technical resource within the broader trading technology function.

Senior Trading Systems Analyst – OMS, Portfolio Platforms

Full-stack Engineer

• Direct the Engineering team to align with the overall software development lifecycle related to Broadridge products and solutions, while providing leadership for critical IT application development areas
• Effectively partner with technology stakeholders - Architecture, Infrastructure/Site Reliability, Quality Assurance, and other IT leaders to ensure communication and collaboration across a diverse business and IT community
• Collaborate with product teams, senior business leaders, internal and external project stakeholders, as well as functional areas
• Manage strategic relationships with key IT Product and services providers to help ensure systems performance and service-level requirements are met or exceeded
• Monitor and provide updates on the strategic direction, implementation progress, issue resolution, project capabilities, limitations, and emerging innovations to Broadridge’s Business Product organization
• Direct and deliver all projects through the application of comprehensive Agile SLDC processes
• Attract, develop, and retain top engineering talent; build a strong talent bench, and foster a culture of accountability, collaboration, and innovation
• Provide coaching and mentorship to engineering team members
• Review the architecture, design, and implementation of Kafka-based solutions using Confluent Cloud and Confluent Platform, ensuring they are highly scalable, resilient, and future-proof.
• Plan, manage, and execute integration activities with third party IT vendors, including environment setup, configuration, data migration, and system validation.
• Provide technical leadership in mapping data and building scalable and resilient software products
• Manage the end-to-end process for onboarding the application to Broadridge's Integrated Platform
• Oversight of the integration to the new cloud-based structure utilizing Confluent Platform components: Kafka brokers, Schema Registry, Kafka Connect, ksqlDB, and REST Proxy.
• Lead deployments and configurations of new software build on both on-prem and cloud
• Automate provisioning, deployment, and maintenance tasks with Terraform, Chef, Ansible, Jenkins, or similar CI/CD tools.
• Oversee Quality Engineering to implement robust monitoring, alerting, and observability frameworks using Splunk, Datadog, Prometheus, or similar tools
• Proactively troubleshoot Kafka clusters, diagnose performance issues, and conduct root cause analysis for complex, distributed environments.
• Partnering closely with Engineering, Product, Operations, and Client Success teams to deliver successful platform integration outcomes
• Conducts capacity planning – large data sets and patterns, while performance tuning to optimize Kafka clusters; ensure they can handle current and future data volumes.
• Define and maintain SLA/SLI metrics to track latency, throughput, and downtime.

VP Software Engineering

Security Engineer

• Monitoring and controlling access into any Broadridge facility or sensitive/critical area
• Ensuring the safety of assigned Associates and guests
• Responsible for the general administration of the Security Console Room
• Investigate incidents and notify proper organizational representatives
• Responsible for maintaining all security documentation and acting as a training officer
• Supervises staff in performance of work and guides in resolving problems
• Conducts performance evaluations for assigned staff
• Makes periodic inspections of assigned facilities and personnel
• Draft policies and procedures for upper management review

Physical Security Shift Supervisor

Director

• Lead and develop 2-3 client-facing professionals to manage successful proxy campaigns.
• Act as the primary contact for all strategy-led activities for major NLI accounts.
• Participate in campaign planning and strategy.
• Monitor campaign results and proactively work with the client and data strategy team to adapt the campaign strategy as needed to reach quorum.
• Collaborate with clients and internal teams to recommend the best success path for proxy events.
• Define go-to-market strategies and identify new product opportunities.
• Stay informed and responsive to proposed and finalized regulatory changes within the asset management space.
• Serve as an industry thought leader, participating in panels, and enhancing Broadridge’s reputation.

Senior Director, Client Relationship Management, Proxy Solutions, Non-Listed Issuer

Recruitment

• Support full-cycle recruiting activities including sourcing, screening, and candidate tracking
• Oversee applicant tracking activities ensuring accurate job postings, organized candidate pipelines, and timely communication throughout the hiring process
• Support the planning and execution of the summer internship program, including survey coordination, event scheduling, and logistics
• Communicate regularly with candidates to provide updates and ensure a strong experience
• Partner with recruiters and hiring managers to support hiring needs and timelines
• Assist with offer processes, onboarding coordination, and recruiting administration

Talent Acquisition Specialist – Contract

Manager

• Provide reporting and operational support for the Third‑Party Risk Management (TPRM) program, assisting the team in executing third‑party risk lifecycle activities including onboarding, inherent risk assessments (IRQs), due diligence, ongoing monitoring, issue management, remediation, and termination, as needed.
• Develop and deliver management and executive‑level reporting, dashboards, and risk metrics to enable transparency, informed decision‑making, and effective oversight.
• Provide risk guidance, review, and credible challenge to business stakeholders, across the full third‑party lifecycle.
• Monitor adherence to TPRM policies, standards, SLAs, and regulatory expectations, escalating issues and emerging risks as appropriate.
• Support governance forums, committees, and senior management by preparing materials, tracking actions, and reporting on third‑party risk trends and outcomes.
• Design and implement TPRM process enhancements, including system and workflow improvements within ProcessUnity.
• Plan, design, and execute testing activities (UAT), including test script creation, defect tracking, remediation validation, and test closure.
• Conduct root cause analysis for process gaps, QA findings, and control failures; partner with stakeholders to implement sustainable solutions.
• Lead change management initiatives, including procedure updates, communications, training materials, and job aids.
• Serve as a ProcessUnity subject‑matter expert, supporting: Configuration and optimization of third‑party workflows Data integrity and reporting User role and security design System testing and enhancements Partner with technology and vendors to support system integrations and data alignment (e.g., contracts, sourcing, continuous monitoring tools).
• Identify, document, and manage third‑party risk issues, corrective action plans, and remediation activities.
• Perform and/or oversee Quality Assurance (QA) and self‑assurance reviews to ensure policy adherence.
• Prepare documentation and support internal audits, regulatory exams, and client due diligence requests.
• Track and report third‑party risk metrics, trends, and key risk indicators to senior management.
• Develop and deliver training on TPRM processes, policies, and system usage.
• Create executive and operational reporting, dashboards, and data analysis to support risk oversight and decision‑making.
• Build strong partnerships across Risk, Compliance, Information Security, Privacy, Sourcing, Legal, and business teams.

Senior Manager, TPRM – Data and Analytics

Administration

• Maintain exceptional client relationships by leading investigations, and successfully resolving any service, delivery, or billing issues
• Responsible for planning surrounding daily, month-end, and annual production runs; this includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client, and providing any reporting back to client
• Work with client and internal resources to implement client changes, including such administrative tasks billing, processing items, running and sending reports
• May have face to face interactions with clients
• Identifies and participates in meetings to implement process improvements

Client Relations Administrator – Contract

DevOps Engineer

• Support and troubleshooting of LTX Trading applications
• Analyze, provide feedback, and assist in implementation of system infrastructure
• Develop fully automated pipelines for Python applications
• Automate infrastructure provisioning, deployment, and delivery
• Immerse yourself in the product’s codebase and architecture
• Implement tools and dashboards for various services and operations of the LTX Platform

Senior DevOps Engineer

Product Manager

• Engage with external users to identify key business challenges and gather detailed requirements for new software applications.
• Conduct meetings with internal stakeholders and potentially external partners to gain deeper insights into business issues.
• Analyze and prioritize conflicting requirements across different user groups.
• Create comprehensive functional requirement documents (FRDs) and user stories.
• Collaborate closely with the development team on assigned initiatives, guiding and prioritizing development efforts within your product areas.
• Document and present your findings and solutions in a format that is understandable and actionable for both customers and the development team.
• Serve as a product owner by monitoring the Software Development Life Cycle (SDLC) to ensure seamless implementation from conception through to completion.
• Review completed products with customers to verify that all business requirements have been satisfactorily met.
• Implement internal productivity tools to help increase team effectiveness.
• Maintain and create documentations on Confluence.

Junior Product Management Analyst

• Maintain exceptional client relationships by leading investigations, and successfully resolving any service, delivery, or billing issues
• Responsible for planning surrounding daily, month-end, and annual production runs; this includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client, and providing any reporting back to client
• May participate in the planning and presenting at quarterly reviews with the client
• Work with client and internal resources to implement client changes, including such administrative tasks billing, processing items, running and sending reports
• May have face to face interactions with clients
• Identifies and participates in meetings to implement process improvements

Implementation Specialist

• Engage with clients to gather business case requirements
• Translate business requirements into technical documentation
• Manage project timelines and budgets to ensure efficient and timely delivery to clients
• Lead training sessions on system functionality to relevant client users
• Facilitate user acceptance testing (UAT) with clients
• Communicate client feedback to relevant teams internally to identify potential product enhancements
• Work with internal teams to identify areas for process improvement

Tier 1 Client Service Agent

Technical Project Manager

Sales Executive – Retirement and Workplace

Senior Trading Systems Analyst – OMS, Portfolio Platforms

VP Software Engineering

Physical Security Shift Supervisor

Senior Director, Client Relationship Management, Proxy Solutions, Non-Listed Issuer

Talent Acquisition Specialist – Contract

Senior Manager, TPRM – Data and Analytics

Client Relations Administrator – Contract

Senior DevOps Engineer

Junior Product Management Analyst

Client Relations Administrator – Contract

Senior Client Implementation Specialist – Hybrid, NYC

Client Relations Administrator – Contract