Broadridge

Senior Director, North America Real Estate and Facilities

Broadridge

full-time

Posted on:

Location Type: Hybrid

Location: Newark • New Jersey • New York • United States

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Job Level

Senior

About the role

  • Oversee day-to-day operations for offices in North America to ensure safety, functionality, and high service levels.
  • Implement preventive maintenance programs and emergency preparedness plans in compliance with all regulatory requirements.
  • Drive initiatives to improve workspace experience, environmental sustainability, and operational efficiency.
  • Benchmark performance metrics globally and implement continuous improvement initiatives to enhance service levels.
  • Establish performance metrics (SLAs, KPIs) for vendor performance, preventive maintenance, and service delivery.
  • Lead capital projects such as relocations, renovations, expansions, consolidations, and facility upgrades—from planning and budgeting through execution.
  • Manage relationships with architects, engineers, contractors, and other external service providers to ensure quality, budget, and schedule adherence.
  • Collaborate with Real Estate, Procurement IT, Security, and HR teams to support integrated workplace solutions.
  • Build and maintain a capital investment framework that aligns asset management, lifecycle planning, and operational budgets.
  • Partner with Finance and Operations to develop and manage capital and operating budgets; track expenditures against forecasts and identify cost-saving opportunities.
  • Leverage market expertise and established network of brokers, landlords and service providers in Latin America to strategically expand the real estate portfolio in Latin America.
  • Build and maintain trusted relationships with internal stakeholders, including regional leadership, country managers and business leaders.
  • Act as a key point of contact for leadership, providing timely updates, insights, and recommendations that support decision-making.
  • Lead cross-functional teams to drive operational excellence and deliver strategic initiatives.
  • Collaborate with cross-functional teams to pilot and scale innovative workplace solutions that enhance flexibility, productivity, and employee engagement.
  • Contribute to sustainability and wellness efforts through thoughtful planning, design, and operational practices.
  • Incorporate technology solutions (e.g., IWMS, smart building systems) to enhance facilities management performance.

Requirements

  • Bachelor’s degree in Real Estate, Facilities Management, Business Administration, Engineering, or related field (Master’s preferred).
  • 10+ years of progressive experience in corporate real estate and facilities management, including multi-site and 3+ years with regional leadership responsibilities.
  • Proven track record managing complex lease portfolios, facility operations, and large-scale capital projects.
  • Experience in developing and leading workplace strategies and sustainability initiatives.
  • Strategic thinker with strong financial and analytical acumen.
  • Excellent leadership, negotiation, and communication skills.
  • Strong project management capabilities and experience with cross-functional collaboration.
  • Proficient in facilities management systems, lease management tools, and Microsoft Office Suite.
  • Able to navigate matrixed, cross-functional structures in a global environment.
  • Financially savvy; able to manage cost efficiencies while maintaining service quality.
  • Change management experience with proven ability to lead global transformation.
  • Passionate about workplace experience, innovation and continuous improvement.
  • Proficiency in project management tools (MS Suite, MS Project, Smartsheet, Airtable, Asana, Trello, Monday etc.) and IWMS/CAFM systems.
Benefits
  • Professional development opportunities
  • Health insurance
  • Flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facilities managementcapital project managementlease portfolio managementworkplace strategy developmentsustainability initiativesfinancial acumenproject managementchange managementoperational efficiencypreventive maintenance
Soft Skills
leadershipnegotiationcommunicationstrategic thinkingcross-functional collaborationanalytical skillsrelationship managementproblem-solvinginnovationemployee engagement