Associate Client Relations Administrator
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: Edgewood • New York • United States
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Salary
💰 $24 - $28 per hour
About the role
- Assist in handling all client communications in a timely and professional manner.
- Ensure all correspondence and client requests are precise, simplified and value add.
- Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
- Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
- Track all filing deadlines and ensure claims have been filed timely
- Ensure all deficiency and audit deadlines are tracked and responded to timely
- Compile and prepare client reports
- Develop an understanding of Broadridge and the scope of the company
- Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship
Requirements
- Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Strong analytical skills: ability to gather data, interpret results, reformulate as needed
- Strong written and oral communication skills
- A self-starter with excellent interpersonal and organizational skills
- Securities and/or class action industry experience a plus
- Detail oriented ability to multi-task, and excellent time management and follow-up skills.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillswritten communication skillsoral communication skillsinterpersonal skillsorganizational skillsdetail orientedmulti-taskingtime managementfollow-up skills
Certifications
Bachelor's degree