Senior Employee Relations Manager
Thermo Fisher Scientific
VCF Support Account Manager
Broadcom
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $73,100 - $117,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Optimize and personalize customer’s reactive and proactive support experience
- Advocate customer requirements driving swift resolution
- Maintain accurate record of customer activities
- Act as technical liaison within support organization
- Coordinate recurring meetings with customers to review support requests
Requirements
- Bachelor’s degree
- Relevant years of experience in lieu of a degree may be considered
- 5+ years of related experience or Master's plus 3 years
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave and vacation time
- Paid Family Leave and other leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacycommunicationcoordinationtechnical liaisonproblem resolution
