Brisk Teaching

Business Operations

• Own accounts receivable end-to-end, including billing, collections, and reconciliation.
• Manage accounts payable, including invoice processing and vendor payments.
• Manage the relationship with our external bookkeeper, including monthly close preparation support and reconciliation.
• Administer our expense platform (Ramp), including program enforcement, policy compliance, and user management.
• Own sales tax compliance and coordinate with external tax advisors as needed.
• Own monthly budget reviews with department budget owners, driving variance analysis and accountability.
• Co-own the monthly finance review with our fractional CFO, surfacing trends, risks, and opportunities.
• Prepare investor metrics and board-ready financial materials on a quarterly cadence.
• Support annual and H2 planning cycles, including headcount modeling and opex forecasting.
• Build and maintain financial models that support leadership decision-making and long-range planning.
• Own vendor evaluation, renewals, and ongoing relationship management across the company's vendor portfolio.
• Drive procurement process improvements that reduce spend and increase rigor.
• Partner with Legal Ops on contracting, negotiation, and vendor compliance.
• Take on process improvement projects that increase operational efficiency across the company.
• Contribute to strategic planning and special projects as the business evolves.

Senior Business Operations Manager

Account Executive

• Identify and prospect new school and district accounts through targeted outreach, leveraging existing networks, and participating in educational events.
• Guide prospective clients through the sales journey, from initial contact to closing, ensuring clear communication and a tailored approach.
• Develop strong relationships with education leaders, understanding their challenges and goals, and positioning Brisk’s offerings as valuable solutions.
• Travel approximately 25-30% of the time to meet with prospective schools and districts, attend educational conferences in the territory, and represent Brisk at industry events.
• Work closely with the Customer Success, Product, and Marketing teams to ensure a smooth onboarding process and a seamless transition from prospect to customer.
• Gather insights from potential customers to share with our product and leadership teams, helping shape future product developments and strategies.

Mid-Market Account Executive

Frontend Engineer

• Work through the accessibility audit findings delivered by our external partner.
• Remediate WCAG 2.1 AA issues across the Brisk Extension and our web app.
• Partner closely with design and engineering teams to upgrade components in the Brisk design system.
• Verify fixes the way real users would experience them.
• Pair with the audit firm to confirm remediations and close out tickets.
• Document the patterns to hold the line on accessibility after the engagement ends.
• Use AI tools aggressively to move faster.

Frontend Engineer, Accessibility Contractor

Technical Customer Success

• Own the technical setup process for district partners — from initial rostering configuration through data validation and successful launch — ensuring teachers and school leaders can seamlessly access Brisk.
• Work with district IT teams to configure and troubleshoot SIS integrations via third-party rostering providers, ensuring student and staff data flows accurately into the platform.
• Review, clean, and validate rostering data from districts to ensure it matches the formatting and structural requirements needed for a smooth end-user experience.
• Serve as the primary technical point of contact for district IT stakeholders during implementation — investigating and resolving data issues, answering questions, and guiding them through each step of the process.
• Independently manage a high volume of concurrent implementations on tight timelines, with particular intensity during the spring and summer months as districts prepare for the new school year.
• Maintain excellent documentation and proactively update project status for internal team members across multiple implementation projects, elevating risks and proposing solutions.
• Execute strong QA processes to verify that rostering data and platform configurations are correct before teacher-facing rollout begins.
• Work closely with Account Executives, Customer Success Managers, and the customer support team — sharing progress, coordinating handoffs, and ensuring a seamless customer experience from sale through launch.

Technical Implementation Specialist

Customer Support

• Reproduce reported issues, gather logs and context, and file clean, actionable bug reports. You're the quality bar between user reports and the eng backlog.
• Own escalated tickets that our Support agents can't resolve, scheduling calls with customers as needed.
• Feed insights back into the product roadmap by spotting recurring friction, unmet needs, and opportunities to ship something better.
• Own detail-oriented product workstreams, including managing our library of educational standards.
• Contribute to our public-facing help center, including writing new articles, refreshing outdated ones, and identifying gaps based on ticket trends and product launches.

Product Support Specialist

Account Manager

• Serve as the primary point of contact and trusted advisor for NYCDOE district leaders, instructional coaches, and IT stakeholders.
• Develop and execute a comprehensive account plan that drives adoption, engagement, renewal, and expansion across schools and departments.
• Build and maintain multi-threaded relationships across central office, borough offices, and school-level contacts.
• Monitor account health and proactively surface risks, opportunities, and usage insights to internal teams.
• Lead quarterly business reviews (QBRs) with district partners, presenting data on impact, usage trends, and strategic next steps.
• Design and facilitate high-quality professional development sessions — both virtual and in-person — for teachers, coaches, and administrators.
• Partner with Brisk's instructional team to contextualize PD content specifically for NYCDOE's pedagogical priorities and curriculum standards.
• Develop onboarding journeys for new school cohorts, ensuring strong starts that lead to sustained engagement.
• Serve as an internal advocate for NYCDOE's instructional context, feeding insights into product and curriculum teams.
• Create coaching structures that help school-based leads champion Brisk adoption within their communities.
• Own renewal and expansion conversations, working closely with leadership to develop compelling proposals rooted in demonstrated impact.
• Track and communicate outcomes — including teacher time savings, student engagement, and instructional quality improvements — to reinforce ROI.
• Troubleshoot implementation challenges swiftly and collaboratively, coordinating with support, product, and engineering as needed.
• Identify and pursue expansion opportunities within NYCDOE — new schools, departments, grade bands, and product lines.
• Collaborate with revenue leadership on contract renewals, upsells, and multi-year agreements.
• Collaborate and manage any NYCDOE specific consultants to help drive further engagement and revenue.
• Contribute to Brisk's broader NYC and urban district go-to-market strategy, sharing learnings and best practices.
• Represent Brisk at NYCDOE events, conferences, and community gatherings to strengthen brand presence and deepen relationships.

Enterprise Account Manager

Full-stack Engineer

• Set technical direction for our frontend architecture, patterns, and tooling
• Lead complex UI work in React and TypeScript
• Push the Brisk Extension forward across Google Workspace, Microsoft 365, and beyond
• Reverse-engineer external surfaces when the documented APIs don't go far enough
• Stand up telemetry, instrumentation, and active monitoring
• Own frontend performance
• Champion accessibility as a baseline
• Build and evolve the Brisk design system
• Define our testing strategy across various layers
• Mentor engineers and raise the bar on code review
• Contribute to backend services in Python and Flask
• Devise database persistence architecture