Customer Relationship Manager
Brink’s Inc
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • United States
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Salary
💰 $61,700 - $77,100 per year
About the role
- Manage relationships and customer communication
- Handle escalations, project management, problem resolution, root cause analysis
- Monitor customer satisfaction levels
- Prepare, analyze, and manage customer service relationships through reporting, SLA management
- Build and maintain strong working relationships with customers
- Collaborate with cross-functional teams to meet customer expectations
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementcustomer communicationproblem resolutionroot cause analysiscustomer satisfaction monitoringcollaborationproject management
Certifications
Bachelor’s degree