Brilliant

Account Manager

• Proactively develops creative solutions
• Cultivates client relationships with regular touch points
• Leads client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manages escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
• Demonstrates expertise in pitching, selling, and guiding the implementation process
• Acts as a liaison to Sales and Brilliant functional teams as appropriate
• Sets up projects for successful execution
• Consistently meets and exceeds revenue and/or margin goals
• With Account Director support, manages a wide variety of clients and is able to effectively adapt and prioritize various clients needs
• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs
• Consistently builds trusting client relationships which leads to client referrals
• Ability to land and expand a client, resulting in client revenue growth
• Demonstrates good judgment in navigating exceptions, both on-the-fly and when given time to explore options

Implementation Specialist

• About Brilliant: female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience.\n• What You’ll Do: Software integration, automation, technical documentation, cross-functional collaboration, QA & support.\n• Build integrations via APIs, webhooks, and scripts with Salesforce, HubSpot, Workday, Marketo, Shopify, and more.\n• Maintain and monitor automated workflows using Tray.io, Zapier, or equivalent tools; ensure data accuracy and performance.\n• Produce clear documentation and living technical guides for clients and internal teams.\n• Collaborate with Sales, Customer Success, and Product to scope solutions and support deployments.\n• Validate solution quality through testing and monitoring integration health.

Account Manager

Implementation Engineer