Brilliant

Account Manager

• The Creative Account Manager is a relationship-builder— someone who connects with clients, understands their goals, and helps bring thoughtful gifting ideas to life
• Account Managers do more than manage the day-to-day project execution — they guide the early planning stages, make sure the client’s needs are clear, the right teams are looped in, and ensure everyone’s set up to do great work
• As a trusted gifting advisor, you’re responsible for uncovering new gifting opportunities with clients, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success
• Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidance
• Consistently meets or exceeds revenue and margin goals

Manager

• Design and run onboarding for new AEs and AMs
• Build and maintain a content library reps will actually use
• Analyze win/loss data, call recordings, and pipeline trends
• Design and run ongoing enablement programming
• Partner with RevOps, Product, and Marketing
• Define and track the KPIs that demonstrate enablement impact
• Maintain and optimize enablement tools and systems

Enablement Manager

Account Executive

• Identify and engage new business opportunities, leveraging lead generation, prospecting, and consultative sales techniques.
• Conduct product demonstrations, sales pitches, and negotiations to close new deals.
• Develop and implement strategies to expand our presence in target industries and market segments.
• Build a strong pipeline of potential clients, proactively reaching out to decision-makers and influencers.
• Effectively prioritize and then navigate complex RFPs.
• Stay informed on industry trends, competitor offerings, and emerging market opportunities to drive business development efforts.
• Maintain a deep understanding of our software-enabled gifting solutions and communicate their value effectively.
• Provide feedback to product and marketing teams based on client needs and market demands.