Brilliant Corners

Operations Supervisor

Brilliant Corners

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $70,400 per year

About the role

  • **Financial Processing & Compliance:** Accuracy ensure payments and financial assistance; maintain error‑free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.
  • **Data Quality, Reporting & Operational Insights:** Maintain high‑quality, policy‑compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements
  • **Cross‑Functional Coordination & Customer Service:** Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.
  • **Team Leadership & Process Improvement:** Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.

Requirements

  • **Education and Experience**
  • - 2+ years of experience in operational, financial or administrative roles preferred
  • - Lead or supervisory experience preferred
  • - Experience with cross-functional collaboration
  • - Experience in a compliance driven environment
  • - Experience with bookkeeping/payments preferred but not required
  • **Knowledge, Skills and Ability**
  • - Proven ability to lead, develop, and motivate teams
  • - Clearly communicates goals and establishes measurable staff performance metrics
  • - Strong data analysis and reporting skills
  • - Excellent organization, communication, and planning abilities
  • - Able to manage multiple deadlines efficiently
  • - Effective team player and leader who performs well under pressure
  • - Demonstrates cultural responsiveness and effectiveness in cross‑cultural settings
  • - Strong critical thinking, sound judgment, and accurate record keeping
  • - Able to work independently with minimal supervision
  • - Intermediate level computer knowledge, MS Outlook, Word, PowerPoint, and Excel required
  • - Experience with: CRM software such as Salesforce, Docusign, Account software such as Sage IntAcct, preferred but not required
Benefits
  • **Benefits **
  • - Health Care Plan (Medical, Dental, & Vision)
  • - Retirement Plan (With 5% Match)
  • - Life Insurance (Basic, Voluntary and AD&D)
  • - Paid Time Off (Vacation, Sick & Public Holidays)
  • - Family Leave (Maternity, Paternity)
  • - Short Term & Long-Term Disability
  • - Training & Development
  • - Wellness Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingbookkeepingfinancial processingcomplianceperformance metricsrecord keepingprocess improvementworkflow standardizationerror-free documentation
Soft Skills
team leadershipcross-functional collaborationcommunicationorganizationplanningcritical thinkingcultural responsivenesstime managementproblem-solvingindependence