Senior Fleet Operations Management
Bridgestone Americas
Technical Trainer, Operations Control Center
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Designing, developing, and delivering technical and process training for OCC teams, including Dispatch, Repair, and Advanced Support
- Building and maintaining digital learning content (e-learning, videos, guides, simulations) for evolving systems, workflows, and customer processes
- Facilitating engaging training sessions in both live virtual and in-person formats for onshore and offshore teams
- Assessing learning effectiveness through surveys, testing, and performance metrics; using data to continuously improve training design and delivery
- Collaborating with business partners to identify skill gaps, defining learning objectives, and aligning training solutions with OCC goals and KPIs
- Maintaining accurate learning records within the Brightspeed LMS, ensuring compliance and reporting accuracy
- Reinforcing company policies, safety standards, and best practices through practical, scenario-based instruction
- Acting as a learning consultant to OCC leadership, advising on process training, onboarding strategy, and readiness planning
- Ensuring all training materials reflect current systems, policies, and methods tied to Brightspeed’s customer experience standards
Requirements
- Proven experience delivering technical or process training for large-scale operations or call center environments
- Bachelor’s degree or equivalent combination of education and experience
- 4+ years of experience in instructional design, training delivery, and virtual facilitation for adult learners
- Strong ability to build engaging learning materials using digital tools and platforms
- Experience measuring learning effectiveness through testing, surveys, and performance outcomes
- Skilled in using web conferencing tools and learning management systems (LMS)
- Ability to simplify complex technical concepts for diverse learners
- Willingness to travel occasionally for on-site support or team facilitation
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Comprehensive benefit program
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designtraining deliverydigital learning content developmentmeasuring learning effectivenesssimplifying technical concepts
Soft skills
engaging training facilitationcollaborationconsultingcommunicationadaptability
Certifications
Bachelor’s degree
