Brightree

Technical Program Manager

• autonomously manage end-to-end cross-functional delivery of IT program/projects
• requirements gathering, documentation, scoping, defining goals/deadlines
• resource allocation, tracking budget and implementation
• management of projects in accordance with the relevant quality management systems and requirements
• working with internal and external groups, suppliers and other organizations
• drive complex, high-impact programs related to Cloud capabilities, CICD and Developer experience, Global Data Platform, Observability, Security by Design
• facilitate project and program level processes and execution
• escalate impediments, manage risk and help drive continuous improvement
• defining project scope and schedule while focusing on regular and timely delivery of value
• leading, coaching and mentoring teams to meet and exceed commitments
• organizing and facilitating project status or agile ceremonies
• preparing progress reports and communications for stakeholders

Consultant

• Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives
• Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity
• Assists in building client capabilities by training, coaching, and mentoring client personnel
• Facilitates the sharing of agreed best practices and standardization across the business
• Targets a 60% monthly client billable utilization rate
• Proactively identifies project risks and monitors and reports results throughout the process
• Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation
• Identifies add-on implementation services that provide client value
• Maintains statistical rigor and delivers significant financial and voice of customer results
• Employs organizational change management applications to manage human risks
• Proactively stays informed and educated on new releases and enhancements as well as industry changes

Technical Program Manager

Senior Healthcare Consultant, SaaS Professional Services – Implementation