Brightree

Product Manager

• Define product strategy across a set of distinct but strategically important domains
• Identify high-impact opportunities through customer insight, data, and market signals
• Build business cases and prioritization frameworks to guide investment decisions
• Translate ambiguous problems into clear, actionable direction for engineering and cross-functional teams
• Partner with Sales, Marketing, and Operations to support successful product launches and market adoption
• Represent the product in customer conversations, internal reviews, and external forums

Lead Product Manager

Call Center Representative

• Manage inbound and outbound calls with patients to support resupply of existing products
• Handle high-volume (100+) inbound and outbound calls per day
• Serve as the primary point of contact for creating and booking patient orders
• Complete tasks accurately and on time
• Collaborate with internal and external teams to resolve issues
• Monitor performance metrics and meet quality and service-level standards
• Adhere to schedules and departmental procedures while working independently
• Deliver exceptional customer service while effectively multitasking across multiple accounts

Lead Product Manager

Call Center Sales Representative