Customer Service Representative

Brightree

Customer Service Representative managing patient orders and communications in a fully remote work setting. Involves high-volume calls and multitasking to deliver excellent service.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound and outbound calls with patients to support resupply of existing products
Handle high-volume (100+) inbound and outbound calls per day
Serve as the primary point of contact for creating and booking patient orders
Complete tasks accurately and on time
Collaborate with internal and external teams to resolve issues
Monitor performance metrics and meet quality and service-level standards
Deliver exceptional customer service while effectively multitasking across multiple accounts

Requirements

What you’ll need

High school diploma required
1+ year of customer service and/or sales experience
Self‑motivated with the ability to troubleshoot and adapt quickly
Strong verbal and written communication skills
Highly detail‑oriented with a focus on data-entry accuracy
Ability to multitask in a fast‑paced environment
Comfortable working independently
Prior call center experience preferred
Bilingual proficiency in Spanish preferred

Benefits

Comp & perks

comprehensive medical
vision
dental
life
AD&D
short-term and long-term disability insurance
sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
tuition assistance
fifteen days Paid Time Off (PTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryOrder ManagementPerformance Metrics MonitoringTroubleshooting

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationDetail-OrientedSelf-Motivated

Certifications

High School Diploma