Senior Project Manager

Brightree

Senior Project Manager leading large-scale SaaS customer implementations at Brightree. Overseeing complex projects and ensuring successful deployments with high customer satisfaction.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $112,000 - $143,000 per yearWebsite

ATS Keywords

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Hard Skills

project managementSaaS implementationsbudgetingforecastingresource managementcomplex integrationsrisk managementchange managementprogram managementcontinuous improvement

Soft Skills

communication skillsinfluencing stakeholderscollaborationcustomer orientationstrategic problem-solvingconflict resolutionorganizational disciplineattention to detailadaptabilitycoaching

Tools & Technologies

SmartsheetJiraMS ProjectRAID logsfinancial forecasting toolsproject accounting softwareintegration planning toolscustomer relationship management (CRM) systemscollaboration platformsgovernance reporting tools

Certifications & Qualifications

PMP CertificationLean Six Sigma Green BeltLean Six Sigma Black Belt

Industry Keywords

healthcarepharmacypost-acute careregulated industriesenterprise-scale projectscustomer-facing implementationscomplex customer environmentscross-functional teamsmatrixed organizationsdelivery excellence

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
Facilitate customer workshops, requirements sessions, status reviews, and executive updates
Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
Champion delivery excellence, customer value realization, and scalable implementation practices
Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

Requirements

What you’ll need

Bachelor’s degree in Business, Technology, or Healthcare
5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations
PMP Certification
Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments
Strong working knowledge of project accounting, budgeting, forecasting, and resource management
Proven success leading cross-functional teams without direct authority
Experience with complex integrations, interfaces, infrastructure components, or third-party vendors
Excellent communication skills and ability to influence stakeholders at all levels
Experience in regulated industries or healthcare environments
Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability
Lean Six Sigma Green Belt or Black Belt certifications
Experience with SaaS implementations in healthcare, pharmacy, or post-acute care
Experience using project tools such as Smartsheet, Jira, MS Project, or similar
Experience working in global, matrixed organizations
Strong customer orientation and ability to guide customers through change
Strategic problem-solving and conflict-resolution skills
Ability to simplify complexity and communicate clearly
Strong organizational discipline and attention to detail
Adaptability in fast-moving SaaS environments

Benefits

Comp & perks

comprehensive medical, vision, dental, and life insurance
AD&D insurance
short-term and long-term disability insurance
sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
tuition assistance
fifteen days Paid Time Off (PTO) in the first year
11 paid holidays plus 3 floating days
14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members