Brightline

Director, Regional Operations

Brightline

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $170,000 - $200,000 per year

Job Level

Lead

About the role

  • P&L Ownership: Strategic owner of meeting clinic- and region-level operational and financial targets by driving operational rigor across the assigned region. Partner closely with the Clinical Director as a dyad to achieve expected results.
  • Data-Driven Decision-Making: Responsible for closely managing regional, clinic, and provider-level reporting. Joint responsibility with Regional Clinical Director for planning and executing on regional optimization.
  • Expected to gather data-driven insights to inform performance improvement opportunities; pair with qualitative insights from workflow observation to drive results and consistent care model execution across clinics.
  • Contribute to the development of corporate methods, techniques, and evaluation criteria. Resolve complex problems that are not clearly defined and where fundamental company or field-specific principles do not fully apply.
  • Emphasizes Patient Experience: Responsible for patient experience. Leverage insights from patient feedback and incident reports to continuously improve how families experience our care.
  • Manage Service Teams: Directly manages the Clinic Coordinator for each clinic within the assigned region.
  • Strategic Leadership: Develop the overarching strategy to achieve the region’s goals and be comfortable engaging cross-functionally to execute on that strategy.
  • Workflow Optimization: Ensures standards and workflows as designed are happening in reality & partner with corporate teams to continue to iterate best practices.
  • Feeds qualitative insights back to the Care Operations team. Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations.
  • Staff Retention & Workforce Planning: Develop strategies for team retention, culture-building, and professional development.
  • Schedule Management: Responsible for provider templates and schedules specific to provider nuances within the region.
  • Facilities Ownership: Manages facilities, site issues, and practical constraints that affect operations.
  • Lead Local Expansion: Support expansion execution on the ground for new clinics opening within the region.
  • Foster Cross-Functional Trust and Collaboration: Build and maintain trust between Brightline senior management / executives and the regional / clinic team members. Harmonize multiple stakeholder views to drive results, including those of senior management and executives.
  • External Partner Management: In collaboration with Growth team, manage performance for key regional relationships (e.g. NYU in NY) & high impact actions to maintain strong relationships.

Requirements

  • 8+ years of professional experience with at least 3 years of experience leading multi-site brick-and-mortar or hybrid healthcare delivery operations.
  • Track record of building strong cohesive teams, operations optimization, and sustainable business results.
  • A deep understanding of the behavioral and mental health space, and an innovative mindset to deliver exceptional, differentiated offerings.
  • Strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization.
  • Experience in a high growth, venture backed environment strongly preferred.
  • Must be located in New York and willing to spend ~50% of time in-clinic.
  • MBA preferred but not required.
Benefits
  • Health Coverage: Medical, dental, and vision insurance, plus life and long term disability coverage and a flexible spending account (FSA)
  • Time Off: Paid time off, paid sick time, 12 paid holidays, and paid parental leave
  • Financial Wellness: 401(k) +matching*
  • Stipends and Reimbursements: Work from home stipend, health and wellness stipend, professional development reimbursement, commuter benefits, cell phone and internet reimbursement, and licensure maintenance support
  • Work Environment: A collaborative, clinician-led culture that fosters connection, support, and community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L ownershipdata-driven decision-makingperformance improvementworkflow optimizationstaff retention strategiesschedule managementfacilities managementmulti-site operationshealthcare delivery operationsbusiness results optimization
Soft Skills
strategic leadershipstrong communicationrelationship buildingteam cohesioncross-functional collaborationtrust buildingproblem-solvinginnovation mindsetpassion for patient experienceculture-building
Certifications
MBA