Brightline

Customer Support

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Member Support Specialist

Accounting Manager

• Partner with Revenue Cycle Management on the process and potential automation of reconciling claims and payment data across our internal systems Reef, Candid, and NetSuite.
• Oversee and execute accurate revenue recognition in alignment with GAAP and Brightline’s healthcare reimbursement models
• Partner with FP&A to develop reports, explain trends, and provide data insights to ensure accurate and timely forecasts.
• Lead traditional accounting functions for the month-end close and ensuring accuracy.
• Improve cash and balance sheet reconciliation processes, documentation, and timeliness.
• Create scalable, cross-functional processes across the business to support growth and audit readiness.
• Analyze, maintain, and strengthen the internal controls framework across the company.

Accounting Operations Manager

Therapist

• Provide clinical consultation and people leadership for up to 5 licensed therapists for our core evidence-based care offerings.
• Manager duties include quality oversight, clinical skill growth support, and personal growth, including the following specific tasks:
• Meeting 1:1 with direct reports weekly to guide their use of core EBPs (e.g., diagnostic evaluations, CBT with exposure/ERP, BA, OST, PMT, DBT, HRT, ACT, TFCBT) that align with our standard of care
• Quality oversight of their documentation, caseload, and caseload management.
• Reviewing some recorded sessions for quality oversight and fidelity to EBP delivery for providers who are obtaining additional training in a clinical domain
• Leading or supporting consultation groups around specific topic areas
• Supporting providers with career growth, performance management, and other needs.
• Maintain an active clinical caseload (up to ~50% of your time), delivering evidence-based care to children and teens (up to age 18), including: diagnostic evaluations, ongoing therapy using evidence-based interventions and measurement-based care best practices, and collaborative care plan development
• Collaborating with multidisciplinary teams, engaging in peer consultation, and engaging in continuous professional development
• Participating in community engagement & outreach opportunities

Therapy Manager

Security Engineer

• Expand and improve the use of Infrastructure as Code (Terraform) to manage and enforce AWS security controls.
• Implement and audit IAM policies to ensure secure and compliant access.
• Make the secure path the simplest and most intuitive for engineers.
• Own and enhance the organization’s secrets management lifecycle.
• Automate credential rotation to minimize risk exposure.
• Lead incident response readiness drills to ensure organizational preparedness.
• Partner with developers to integrate security more deeply into the product lifecycle.
• Optimize GitHub Advanced Security to detect and prevent vulnerabilities.
• Automate security feedback and controls within the CI/CD pipeline.
• Define and evolve architectural strategy for security services (Crowdstrike, JAMF, Cloudflare).
• Build API-driven integrations to enable automation and advanced response capabilities.
• Serve as the primary technical liaison with the managed SOC (Deepwatch).
• Ensure integrity of log data into Splunk and translate findings into actionable internal remediation.

Senior Security Engineer

Financial Planning and Analysis

• Lead the annual budgeting process and ongoing monthly forecasting cycle
• Build and maintain complex financial models; interpret data, draw conclusions, and make recommendations that drive results and influence leaders
• Prepare and communicate monthly, quarterly, and annual variance analyses
• Partner with business leaders across Care Operations, Product, Data Science, and more to understand unit economics and improve operational efficiency
• Collaborate with Accounting and Revenue Cycle Management to support and streamline month-end close processes
• Partner cross-functionally to implement FP&A best practices
• Support the CFO and VP of Finance in delivering monthly reporting packages to the ELT and quarterly packages to the Board, enabling critical strategic discussions
• Identify opportunities to improve, scale, or simplify FP&A processes across teams and the organization
• Drive ad hoc strategic and operational projects, demonstrating versatility and agility in a dynamic environment

FP&A Manager

Product Manager

• Welcome to Brightline! We are seeking a highly motivated Senior Product Manager to enhance tooling and workflows for our care providers and operations teams. In this pivotal role, you will also contribute to broadening and optimizing our mental health offerings for members, ensuring seamless and effective care delivery.
• This is a high-impact, cross-functional position within Brightline’s Product Development function. You will lead a squad of design and engineering partners, while also collaborating closely with our Operations, Care Leadership, Finance, and Marketing teams, and company leadership. Your efforts will ensure our company and member offering strategies are deeply aligned as we rapidly scale innovative mental health solutions for children and families.
• Own and continuously improve critical provider efficiency and operational effectiveness KPIs.
• Drive alignment with Operations, Clinical, and Finance teams, leading comprehensive reporting on learnings and progress against goals.
• Develop, prioritize, and clearly communicate the provider and operations tool roadmap.
• Collaborate closely with other product leaders and cross-functional partners to ensure seamless alignment.
• Proactively identify and integrate opportunities for AI to enhance existing offerings and create new, more efficient tools for providers and internal operations.
• Lead a dedicated squad of designers and engineers, guiding new products from initial ideation through quality assurance, launch, and post-launch monitoring and iteration.
• Maintain a relentless focus on execution and quality. Leverage strong program management skills to effectively coordinate cross-functional teams, manage project timelines, and ensure the successful, on-time delivery of complex initiatives. This includes overseeing the ethical and effective development and deployment of AI models and features.
• Establish robust KPIs and metrics to measure internal product performance, track progress against strategic goals, and identify areas for improvement throughout every phase of product development.
• Champion hypothesis and data-driven testing, experimentation, and user research across the product team.
• Work closely with Design, Engineering, Operations, Marketing, and Care Team functions to identify and build innovative offerings that drive significant business impact.
• Synthesize key quantitative, qualitative, and strategic insights to inform product investments, with a strong emphasis on leveraging AI for automation and efficiency.
• Stay ahead of market trends, competitive landscapes, and the evolving needs within the pediatric and adolescent mental health space, providing crucial insights to inform product decisions.
• Possess deep knowledge of emerging AI applications in healthcare and mental health, understanding their potential impact, ethical considerations, and practical applications.
• Actively research and draw insights from other relevant platforms across the broader healthcare landscape, with a keen eye on AI-driven innovations.

Senior Product Manager

• Provide clinical consultation and people leadership for up to 5 licensed therapists, including quality oversight, clinical skill growth support, and personal growth
• Meet 1:1 with direct reports weekly to guide their use of core evidence-based practices (diagnostic evaluations, CBT with exposure/ERP, BA, OST, PMT, DBT, HRT, ACT, TFCBT)
• Quality oversight of documentation, caseload, and caseload management; review recorded sessions for fidelity when applicable
• Lead or support consultation groups around specific topic areas and support providers with career growth and performance management
• Maintain an active clinical caseload (up to ~50% of time), delivering evidence-based care to children and teens (up to age 18) including diagnostic evaluations, ongoing therapy, and measurement-based care
• Collaborate with multidisciplinary teams, engage in peer consultation, and participate in continuous professional development
• Participate in community engagement and outreach opportunities