Brightline

Community Manager

• Develop comprehensive outreach and marketing strategies tailored to the specific demographics, cultures, and ethnicities of the target county.
• Create a partnership strategy that fosters mutual referrals, positioning BrightLife Kids as a valuable resource within the community.
• Build and nurture long-term relationships with senior external partners, including county health officials, school district leadership, and executive directors of major community-based organizations
• Operate with significant autonomy, managing a regional portfolio and presenting comprehensive updates and strategic recommendations at key milestones.
• Develop and adapt outreach and marketing strategies that span diverse and complex ecosystems, ensuring programs resonate across multiple stakeholder types
• Proactively identify service gaps and market opportunities; contribute to the design of new assets and engagement tactics
• Leverage existing networks and research methods to identify contacts within the target county, utilizing platforms such as Google, LinkedIn, and school district websites.
• Navigate and persuade varied audiences—from grassroots community groups to executive-level public health boards and School and Office of Education Boards —to align on shared goals for child mental well-being.
• Lead and participate in high-visibility activation in-person events, online webinars, and school fairs, acting as a respected advocate for the BrightLife Kids mission.
• Provide informative materials and engaging discussions to educate parents about the importance of child mental well-being and the services offered by BrightLife Kids.
• Distribute branded swag and conduct webinars or in-person sessions to increase awareness and engagement.
• Track key metrics related to outreach, engagement, and conversion rates.
• Regularly report progress, insights, and recommendations to manager, marketing team and upper management to inform decision-making and optimize strategies.
• Continuously gather insights from engagement efforts and incorporate feedback to quickly enhance outreach and marketing strategies.
• Identify opportunities for new assets and content to address evolving needs, particularly in nurturing long-term relationships.

Community Engagement Lead, Spanish Preferred

Therapist

• Provide clinical consultation and people leadership for up to 8 licensed therapists for our core evidence-based care offerings. Manager duties include quality oversight, clinical skill growth support, and personal growth, including the following specific tasks:
• Meeting 1:1 with direct reports weekly to guide their use of core EBPs (e.g., diagnostic evaluations, CBT with exposure/ERP, BA, OST, PMT, DBT, HRT, ACT, TFCBT) that align with our standard of care
• Quality oversight of their documentation, caseload, and caseload management.
• Reviewing some recorded sessions for quality oversight and fidelity to EBP delivery for providers who are obtaining additional training in a clinical domain
• Leading or supporting consultation groups around specific topic areas
• Supporting providers with career growth, performance management, and other needs
• Maintain an active clinical caseload (up to ~60% of your time), delivering evidence-based care to children and teens (up to age 18), including: diagnostic evaluations, ongoing therapy using evidence-based interventions and measurement-based care best practices, and collaborative care plan development
• Collaborating with multidisciplinary teams, engaging in peer consultation, and engaging in continuous professional development
• Participating in community engagement & outreach opportunities

Therapy Manager

• Providing comprehensive care to kids up to age 18, including ongoing therapy, care plan development, utilization of evidence-based interventions in individual and group formats, and measurement-based care best practices
• Collaborating with multidisciplinary teams, engaging in peer consultation, and engaging in continuous professional development
• Participating in community engagement & outreach opportunities
• Providing supervision to pre-licensed trainees (e.g., associate-level masters providers)

Licensed Clinical Therapist

• Providing comprehensive care to kids up to age 18, including ongoing therapy, care plan development, utilization of evidence-based interventions in individual and group formats, and measurement-based care best practices
• Collaborating with multidisciplinary teams, engaging in peer consultation, and engaging in continuous professional development

Licensed Therapist

Medical Director

• Lead the psychiatry service line and connected departments through subordinate managers/leads (e.g., Lead NPs, Regional Psychiatrists).
• Contribute to the development of Brightline’s overarching clinical strategic plans, organizational policies, and operational effectiveness.
• Discuss matters of significant impact regarding clinical safety, market expansion, and service delivery with the Executive Leadership Team (ELT) and external stakeholders.
• Manage the psychiatry function budget, ensuring resource allocation aligns with business segment strategies and growth targets.
• Develop corporate-wide methods, techniques, and evaluation criteria for psychiatric care to ensure alignment with evidence-based practices.
• Resolve highly complex clinical and operational issues where standard field-specific principles may not fully apply, particularly at the intersection of telehealth and emerging regulations.
• Make critical decisions regarding clinical safety protocols and "Collaborative Practice Agreements" where the outcomes have a long-term impact on the success of the organization.
• Direct the development of new methods for chart reviews, quality assurance, and risk mitigation across multi-state jurisdictions.
• Drive results by harmonizing views across Engineering, Product, and Care Ops to build state-of-the-art, technology-driven care models.
• Lead the clinical strategy for AI tooling and scalable telehealth innovations, balancing aggressive growth with rigorous patient safety.
• Oversee the cross-licensing strategy to ensure the prescribing team can meet the demands of a rapidly growing, multi-state member base.

Medical Director – Child and Adolescent Psychiatrist

People Operations

• Contribute to organizational strategy discussions by bringing a people perspective and translating leadership priorities into actionable People plans.
• Anticipate workforce challenges and proactively develop strategies that enable growth, scalability, and operational excellence.
• Translate clinical operational challenges (staffing, care model evolution, etc.) into actionable people strategies.
• Execute against people strategies that support care delivery goals, applying independent judgment in selecting the right approaches and methods.
• Support and execute organizational design efforts, applying expertise in structures, roles, and spans/layers to recommend and implement effective solutions.
• Assess organizational capabilities and design interventions that enhance clarity, efficiency, and collaboration.
• Advise leaders on aligning talent, resources, and operating models with evolving business needs.
• Develop, apply, and refine People policies and programs that address the specific needs of care team operations, ensuring consistency and compliance across the organization.
• Act as a coach and trusted advisor to clinical leaders and managers, strengthening their ability to lead high-performing care teams through growth and change.
• Partner with managers and directors on leadership effectiveness, talent development, and succession planning, escalating complex executive-level matters as appropriate.
• Provide well-reasoned, data-informed recommendations to leaders on people matters, adapting communication style to build credibility and influence outcomes.
• Support leaders in navigating organizational change tied to growth, new service lines, or shifts in care delivery models, executing change plans with minimal direction.
• Ensure adoption of new structures and strategies is smooth, aligned, and culturally consistent.
• Model and reinforce Brightline's mission and values in day-to-day partnership with care teams, particularly during periods of growth and transition.
• Partner with Clinical Recruiting teams to ensure hiring strategy supports both growth targets, and quality of hire, and workforce readiness.
• Leverage people and business data to inform decisions, connecting workforce insights with clinical and operational metrics.
• Provide leaders with clear, actionable recommendations that drive performance and employee engagement.
• Own people-related outcomes for the Care organization, including retention, engagement, and workforce readiness metrics, and partner cross-functionally with Finance, Legal, and Clinical Operations to drive results through influence rather than direct authority.

Senior People Business Partner, Care Teams

Product Designer

• Define strategic impact: Lead design projects that fundamentally improve the efficacy of our clinical operations and member outcomes. You will connect digital and in-person workflows to ensure a cohesive, high-quality experience across the entire user journey.
• Deepen user understanding. Advance our culture of user feedback and keen understanding of the kids, families, clinicians, and staff we serve. Be relentless in finding empathetic solutions that meet user needs, synthesizing insights and tying them back to the big picture.
• Architect product vision collaboratively: Partner closely with Product, Engineering, Clinical Operations, Care Teams, and Marketing to articulate forward-leaning solutions grounded in deep user insights and empathy.
• Craft well-loved designs: Roll-up your sleeves to create inspired workflows and prototypes, iteratively validate designs with users, and partner with engineering to deliver delightful solutions. Contribute to our design system to develop beautiful and consistent design patterns.
• Establish design criteria and metrics: Establish measurable criteria for our user experience to learn and improve designs and assess how well they are achieving our objectives.
• Champion a culture of design: Be an advocate for design excellence by elevating design thinking and high-quality design standards across the company.

Senior/Staff Product Designer

Operations

• P&L Ownership: Strategic owner of meeting clinic- and region-level operational and financial targets by driving operational rigor across the assigned region. Partner closely with the Clinical Director as a dyad to achieve expected results.
• Data-Driven Decision-Making: Responsible for closely managing regional, clinic, and provider-level reporting. Joint responsibility with Regional Clinical Director for planning and executing on regional optimization.
• Expected to gather data-driven insights to inform performance improvement opportunities; pair with qualitative insights from workflow observation to drive results and consistent care model execution across clinics.
• Contribute to the development of corporate methods, techniques, and evaluation criteria. Resolve complex problems that are not clearly defined and where fundamental company or field-specific principles do not fully apply.
• Emphasizes Patient Experience: Responsible for patient experience. Leverage insights from patient feedback and incident reports to continuously improve how families experience our care.
• Manage Service Teams: Directly manages the Clinic Coordinator for each clinic within the assigned region.
• Strategic Leadership: Develop the overarching strategy to achieve the region’s goals and be comfortable engaging cross-functionally to execute on that strategy.
• Workflow Optimization: Ensures standards and workflows as designed are happening in reality & partner with corporate teams to continue to iterate best practices.
• Feeds qualitative insights back to the Care Operations team. Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations.
• Staff Retention & Workforce Planning: Develop strategies for team retention, culture-building, and professional development.
• Schedule Management: Responsible for provider templates and schedules specific to provider nuances within the region.
• Facilities Ownership: Manages facilities, site issues, and practical constraints that affect operations.
• Lead Local Expansion: Support expansion execution on the ground for new clinics opening within the region.
• Foster Cross-Functional Trust and Collaboration: Build and maintain trust between Brightline senior management / executives and the regional / clinic team members. Harmonize multiple stakeholder views to drive results, including those of senior management and executives.
• External Partner Management: In collaboration with Growth team, manage performance for key regional relationships (e.g. NYU in NY) & high impact actions to maintain strong relationships.

Director, Regional Operations

• Own day-to-day operational execution and project management across care team functions, ensuring workflows, handoffs, and processes run consistently and efficiently
• Act as the central coordination point for care team operations, maintaining visibility into staffing, scheduling, workflows, and operational dependencies
• Translate care priorities into operational workflows, standard processes, and day-to-day execution plans
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
• Own and continuously improve care team workflows, standard operating procedures (SOPs), and operational playbooks, ensuring day-to-day processes are documented, scalable, and consistently followed
• Serve as the operational point of contact for care team tooling, coordinating issue escalation and staff support as needed.
• Own vendor relationships for operational tooling, including renewals, performance accountability, and recommendations on tooling investments or changes
• Identify operational inefficiencies proactively and lead process improvement initiatives as a standing responsibility
• Serve as the care team's operational point of contact on cross-functional work led by other teams, ensuring day-to-day care workflows are protected and integrated
• Maintain and continuously improve multidisciplinary collaboration models across coaching, therapy, psychiatry, and hybrid clinic service lines
• Drive consistent integration of collaboration elements into daily care team workflows and meetings
• Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes
• Maintain and refine operational frameworks, standard operating procedures, and team workflows that support a fast-moving care environment
• Create visibility into care team operational health, including capacity, workflow performance, and execution against care priorities
• Serve as the operational owner for care team execution partnering closely with the operations team to be accountable for workflow consistency, process adherence, and removal of day-to-day blockers
• Triage and manage competing operational demands, ensuring care team capacity is allocated effectively in real time
• Manage and optimize ongoing operational programs including daytime and summer utilization, multidisciplinary care coordination, care quality workflows (e.g., AI-enabled tools), and clinician engagement, ensuring these run smoothly on a recurring basis
• Ensure care team initiatives are resourced appropriately, delivered on time, and aligned with care, operational, and business goals

Care Team Operations Manager

Licensed Therapist – Part Time or Full Time

Backend Engineer

• Drive collaboration on technical direction for complex, cross-cutting systems — data modeling, API design, clinical workflow architecture, and integration patterns
• Scope and shape work end-to-end: from identifying the right problem to solving it, collaborating closely with product and design to define what “done” looks like
• Write code across the entire stack (currently Ruby + Rails on the backend and Turbo/Tailwind on the frontend) with a focus on the systems and abstractions that other engineers build on
• Evaluate technical risk and tradeoffs clearly — know when to invest in architecture and when to ship the simplest thing that works
• Mentor and elevate the team through architecture discussions, pairing, code review, and setting high standards without gatekeeping
• Build deep domain expertise in our problem space and use it to challenge product assumptions, surface risks early, and advocate for provider and member experience
• Collaborate across engineering, product, design, and clinical/operations teams to ensure technical decisions serve business and clinical goals

Full Stack Software Engineer, Ruby on Rails – Principal

Accountant

• Process vendor invoices with high accuracy, ensuring all proper approvals are secured.
• Identify and suggest process improvements for the accounts payable workflow to increase speed and reduce errors.
• Collaborate with approvers to resolve bottlenecks and ensure timely payments.
• Manage payroll for all Brightline employees (full-time, part-time, hourly, and salaried).
• Act as a subject matter expert, providing guidance to management and employees on payroll queries.
• Investigate and resolve moderately complex payroll variances or discrepancies using independent judgment.
• Conduct general ledger reconciliation tasks as part of routine accounting activities.
• Investigate and resolve accounting discrepancies of moderate scope to ensure the integrity of financial data.
• Participate in month-end close tasks and assist in complex projects, including financial and workers’ compensation audits.
• Partner closely with People Operations and external vendors to resolve mutual problems and streamline cross-functional personnel matters.
• Work proactively with employees to address missing receipts or expense discrepancies, fostering a culture of financial accountability.

Staff Accountant

Customer Support

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
• Providing support to Brightline members in both English and Spanish
• Ability to work the 12 pm - 9 pm PST shift

Member Support Specialist, Bilingual – Spanish

Program Manager

• Own end-to-end project management for high-priority care initiatives, from scoping and planning through execution, launch, and post-implementation evaluation
• Act as the single point of coordination across care projects, maintaining a full view of active and upcoming initiatives, dependencies, and resourcing needs
• Translate care priorities into clear project plans, timelines, and deliverables, ensuring alignment with operational and business objectives
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
• Serve as the clinical stakeholder and advisor on cross-functional initiatives led by other teams (Product, Ops, Marketing), ensuring clinical considerations are integrated appropriately
• Scope and integrate multidisciplinary collaboration models, particularly between coaching, therapy, psychiatry, and hybrid clinic service lines
• Drive consistent integration of collaboration elements into daily care team workflows and meetings
• Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes
• Establish lightweight but effective project management frameworks that work in a fast-moving care environment
• Create visibility into care project status, priorities, and outcomes for executive and care leadership
• Serve as the DRI (Directly Responsible Individual) for clinical initiative execution, accountable for on-time delivery and outcomes
• Lead planning, scoping, and execution of high-priority care initiatives including: daytime and summer utilization programs, multidisciplinary care integration, care quality enablement (e.g., AI tools), and clinician engagement efforts

Community Engagement Lead, Spanish Preferred

Community Engagement Lead, Spanish Preferred

Therapy Manager

Licensed Clinical Therapist

Licensed Therapist

Medical Director – Child and Adolescent Psychiatrist

Senior People Business Partner, Care Teams

Senior/Staff Product Designer

Director, Regional Operations

Care Team Operations Manager

Licensed Therapist – Part Time or Full Time

Full Stack Software Engineer, Ruby on Rails – Principal

Staff Accountant

Member Support Specialist, Bilingual – Spanish

Care Team Program Manager – Senior