Brightidea

Implementation Specialist

• Educate customers on the capabilities Brightidea platform
• Script & record standardized training videos
• Implement complex configurations for customers
• Consult with customers on BI config best practices
• Create new client systems and templates as needed
• Provide support coverage as needed
• Support Services team strategic projects
• Create, manage, and own the project documentation, scope and schedule
• Identify, articulate and nurture opportunities at the intersection of consumer need, technical feasibility, and business viability.
• Assist the customer in establishing tangible metrics around maturing the innovation capability across the organization.
• Determine opportunities for collaboration with product teams’ innovation initiatives.
• Lead the execution of innovation events intended to engage the employee population and develop ideas that can be explored for value.
• Facilitating both face-to-face and virtual client learning, planning and working sessions
• Developing content-driven assets like decks, documents, spreadsheets, etc.
• Advise customers on HTML/CSS, JS, SQL, BI APIs, etc

Technical Implementation Consultant

Full-stack Engineer

• Lead a small remote team while staying hands-on: design, implement, and review production-grade code.
• Own the architecture and delivery of core DCA infrastructure services, from design through production rollout and continuous improvement.
• Build and operate high-scale SaaS services on AWS, with strong emphasis on reliability, performance, and operational excellence.
• Design and maintain message-driven components using pub/sub systems and asynchronous processing.
• Drive engineering excellence: CI/CD, testing strategy, release safety, monitoring/alerting, and postmortems.
• Partner cross-functionally with R&D, Product, and Operations on priorities, interfaces, and dependencies.
• Mentor and grow engineers via technical leadership, feedback; support hiring as needed.
• Act as an escalation point for production issues: investigate, mitigate, and lead root-cause analysis.

Technical Implementation Consultant

Engineering Team Lead – DCA Infrastructure