Brightidea

Customer Support

• Provide Bright Data's customers with timely and accurate technical support via phone and email
• Handle a high volume of technical customer inquiries
• Independently understand and solve technical problems using internal documentation
• Clarify problem solutions to customers and provide them with the best workflows
• Interact with other departments to clarify issues and escalate them when required
• Ensure a seamless experience for customers while working both independently and as part of a collaborative team

Technical Product Support Representative