Call Center Agent
Association of Closet & Storage Professionals (ACSP)
Commercial Customer Support Representative
Bridgestone Americas
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
Junior
About the role
- Provide order management services to clients, including order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, order payment
- Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction
- Monitor and resolve order issues and processing errors
- May develop support delivery strategy and related processes, escalation procedures and training
- Liaise between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client
- Work with Manager and collaborate with other specialization teammates
Requirements
- Typically requires a minimum of 1-2 years of related experience
- Basic knowledge of job processes and tools obtained through work experience
- Ability to collaborate with Manager and other specialization teammates
- Ability to communicate information that requires some explanation or interpretation
- Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
