Bridgestone Americas

Commercial Customer Support Representative

Bridgestone Americas

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Job Level

Junior

About the role

  • Responsible for providing order management services to clients.
  • Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
  • Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
  • Monitors and resolves order issues and processing errors.
  • May also develop support delivery strategy and related processes, escalation procedures and training.
  • Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

Requirements

  • Typically requires a minimum of 1-2 years of related experience.
  • Requires basic knowledge of job processes and tools obtained through work experience.
  • Works with Manager and collaborates with other specialization teammates.
  • Solves problems while able to anticipate additional needs/requests.
  • Communicates information that requires some explanation or interpretation.
  • Grows knowledge and skills developed through training and work experience.
Benefits
  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem solvingcommunicationcollaborationcustomer satisfactionorder managementtraining developmentprocess improvementescalation proceduresorder processingorder fulfilment