Breezeway

Client Support Specialist

Breezeway

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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About the role

  • Troubleshoot technical client issues to resolution or escalate to the appropriate resource.
  • Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions.
  • Educate clients on how to leverage our tools to simplify their complex workflows.
  • Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
  • Develop domain expertise in property care and a deep understanding of client needs.
  • Maintain expert product knowledge

Requirements

  • 2-4 years of experience supporting clients in a SaaS environment
  • Technical troubleshooting experience.
  • Excellent written and verbal communication.
  • Balance high work load
  • Strong time management and prioritization skills.
  • Proficiency with CRM applications and engagement platforms.
  • Intercom, Hubspot, Jira, Slack or similar systems preferred
Benefits
  • Equal opportunity employer
  • Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingSaaS support
Soft Skills
written communicationverbal communicationtime managementprioritization