Breedon Group plc

Systems Manager – Customer & Commercial Technology Team

Breedon Group plc

full-time

Posted on:

Location Type: Hybrid

Location: Breedon on the Hill • United Kingdom

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About the role

  • **System Management:**
  • - Oversee the implementation, configuration, and maintenance of systems across, sales, dispatch, invoicing, and order management.
  • - Ensure system reliability, performance, and security across all platforms.
  • - Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality and efficiency.
  • - Deal with system issues when highlighted and manage a plan / comms to resolve.
  • **Integration and Optimisation:**
  • - Develop and maintain integrations between systems, to ensure seamless data flow and process efficiency.
  • - Optimise system configurations and workflows to support business operations and objectives.
  • - Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits.
  • **Security and Compliance:**
  • - Implement security measures to protect sensitive customer and financial data.
  • - Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI-DSS) working with Breedon General Counsel and Internal Audit teams to assure this.
  • - Conduct regular security audits and risk assessments.
  • - Manage stakeholder expectations and ensure their needs and requirements are met.
  • **Supplier Management:**
  • - Manage relationships with suppliers and service providers in the form of monthly service review meetings.
  • - Negotiate contracts and ensure the quality and cost-effectiveness of services and products.
  • - Create supplier improvement plans as required.
  • **Documentation and Reporting:**
  • - Maintain accurate documentation of system configurations, processes, and integrations, working with Business Analysts and Enterprise Architects to ensure the system is fully documented.
  • - Prepare regular reports on system performance, project status, and security incidents as required.
  • **Project/Programme Support:**
  • - Support Steering Groups, Project Boards, and other meetings with internal teams.
  • - Coordinate with external third-party vendors and internal teams.
  • - Regularly review project phases to ensure timely completion, highlighting and mitigating key risks.

Requirements

  • **Education/Certifications:**
  • - Qualified in Computer Science, Information Technology, Business Administration, or a related field.
  • **Experience:**
  • - Proven strong background in customer service, CRM, and operations systems.
  • - Proven experience in managing large and complex customer systems such as Salesforce, Microsoft CE, with a least 3 years in a leadership position.
  • - Previous experience of managing a team
  • - Proven experience in integrating and optimising systems to support business operations.
  • - Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • - Strong project management skills, with experience using project management tools and methodologies.
  • - Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • - Proven experience of engaging varied stakeholder across a diverse business
  • **Skills and Competencies:**
  • - **Analytical Thinking:** Ability to problem-solve, identify, resolve, and convey complex problems simply.
  • - **Decision Making:** Make rational and informed decisions, take initiative, drive action, and be responsible for the consequences.
  • - **Planning and Organising:** Self-managing, able to think ahead to establish effective courses of action, prioritize, and plan activities.
  • - **Resilience:** Maintain personal effectiveness when dealing with setbacks or difficult situations; demonstrate commitment and motivation.
  • - **Communication:** Get messages across clearly using a range of communication styles and tools.
  • - **Managing Relationships:** Liaise with clients, proactively manage relationships, and build effective working relationships.
Benefits
  • - Car Allowance
  • - 25 days holiday plus bank holidays
  • - Contributory Pension Scheme
  • - Free on-site Parking
  • - Holiday Buy Scheme
  • - Volunteer Scheme
  • - Share Save Scheme
  • - Life Assurance
  • - Enhanced Maternity, Adoption & Paternity Scheme
  • - Health & Wellbeing Initiatives
  • - Discount Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system managementsystem integrationsystem optimisationsecurity auditsrisk assessmentsCRM systemsSalesforceMicrosoft CEproject managementautomation
Soft Skills
problem-solvingcommunicationinterpersonal skillsanalytical thinkingdecision makingplanning and organisingresiliencerelationship managementstakeholder engagementteam management
Certifications
Computer Science degreeInformation Technology degreeBusiness Administration degree